Fraud Assistant Manager, Full-Time, Hybrid Marlborough or Chelmsford MA

Schedule

Monday-Friday 8:00 am - 5:00pm

What You'll Do

Summary/Objective:

This position plays a key role in shaping the future of our fraud prevention while driving efficiency, innovation, and change across the organization, assists the Fraud Prevention Manager in performing and overseeing the daily operations and key functions of the Fraud Detection and Fraud Investigations functions. Additionally, the role is expected to inspire, develop, and mentor the team, fostering a culture of continuous improvement and innovation within the fraud prevention space.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Team Development & Leadership: Lead and mentor a team of fraud prevention professionals. Provide clear guidance, development opportunities, and constructive feedback. Foster a high-performance culture by encouraging innovation, accountability, and collaboration.
• Strategic Leadership & Innovation: Develop and implement forward-thinking fraud prevention processes that anticipate emerging trends and stay ahead of industry risks. Identify and capitalize on opportunities to improve fraud prevention measures, processes and streamline operations using technology and best practices.
• Performance Metrics & Reporting: Consistently ensure all fraud detection and prevention KPIs and SLA's are met, regularly report on performance to senior leadership. Use data-driven insights to refine fraud strategies, report trends, and propose improvements.
• Assist with Fraud Team's compliance with all applicable laws and regulations.
• Collaborate with business areas across the credit union to understand products and services and develop and implement controls and safeguards consistent with credit union objectives.
• Help define long term strategies to ensure that appropriate fraud detection, prevention and investigation tactics and solutions are in place to mitigate fraud losses without negative impact to member experience.
• Monitor fraud related member service issues via DCU's complaint process and work with necessary departments and entities to resolve and respond to complaints
• Maintain awareness of current regulatory requirements and changes and research, resolve, document, and report risk events stemming from process and control breakdowns and policy exceptions
• Support and assist Fraud Prevention Manager in overseeing relevant daily operations
• Perform other job-related duties as assigned or requested.
• Complies with regulatory compliance and assigned training requirements.

What You'll Need

• Bachelor of Science degree preferred
• Prior management experience
• Strong supervisory skills
• 3 years experience in fraud, risk management, or a related field strongly preferred.

What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.