Configuration Management Database (CMDB) Administrator

Arkansas Blue Cross & Blue Shield
United States, Arkansas, Little Rock
601 South Gaines Street (Show on map)
Mar 19, 2025
To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position. Arkansas Blue Cross is only seeking applicants for remote positions from the following states: Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin. Workforce Scheduling Job SummaryThe Configuration Management Database (CMDB) Administrator is responsible for maintaining the CMDB in SeviceNow and developing, documenting, educating, and articulating complex business requirements. Including design, implementation, strategy, development, and tactical execution of objectives. Incumbent will also contribute expertise in ServiceNow Discovery, CMDB, and System Mapping through analysis, design, coding, testing, debugging and documenting the development of all ITAM lifecycle phases. Requirements EDUCATION Bachelor's degree in Business, Computer Science, Management Information Systems, or related field. In lieu of degree, minimum five (5) years' equivalent experience will be considered. KNOWLEDGE & EXPERIENCE Minimum five (5) years' direct experience as a Configuration Management Database (CMDB) Administrator using ServiceNow's Discovery, CMDB, System Mapping, and integration. ESSENTIAL ABILITIES & SKILLS * ServiceNow's Discovery * CMDB * System Mapping * Integration * Consultative Approach * Analytical Problem Solving * Data Management * MySQL Database Administration * Business Compliance * Researching * Collaborative Communications * IBM DB2 Database * Structured Query Language (SQL) * Oracle Active Data Guard * Deductive Reasoning * Software Development Strategy * Query Plan Analysis * Analytical Decision Making * Process Monitoring * Cross-Functional Planning * Data Analysis * Information Interpretation * Interpersonal Relationship Management * Database Administration * Backup and Recovery Systems * Critical Thinking * Data Visualization Tools * Sound Judgment * Oracle Database RESPONSIBILITIES * Performs other duties as required. * Provides training and guidance for users regarding the efficient use of the assigned database. * Provides oversight assistance in all active and scheduled projects, including scheduling of available resources, task organization, work plan development and project-specific and overall timelines. * Provides leadership assistance to other Database Administration team members in the effective use of database software through instructing, assigning, directing and monitoring. * Provides consultation to Applications Development areas regarding data base and program design and implementation. * Participates in disaster recovery testing efforts. * Monitors production databases and assists with all issues including performance and trouble resolution. * Assists in the development of standards for the implementation of database systems, and procedures to ensure recoverability and availability of production databases. SkillsAnalytical Decision Making, Analytical Problem Solving, Backup and Recovery Systems, Business Compliance, Collaborative Communications, Consultative Approach, Critical Thinking, Cross-Functional Planning, Data Analysis, Database Administration, Data Management, Data Visualization Tools, Deductive Reasoning, IBM DB2 Database, Information Interpretation, Interpersonal Relationship Management, MySQL Database Administration, Oracle Active Data Guard, Oracle Database, Process Monitoring, Query Plan Analysis, Researching, Software Development Strategy, Sound Judgment, Structured Query Language (SQL) ResponsibilitiesAssists in the development of standards for the implementation of database systems, and procedures to ensure recoverability and availability of production databases., Monitors production databases and assists with all issues including performance and trouble resolution., Participates in disaster recovery testing efforts., Performs other duties as required., Provides consultation to Applications Development areas regarding data base and program design and implementation., Provides leadership assistance to other Database Administration team members in the effective use of database software through instructing, assigning, directing and monitoring., Provides oversight assistance in all active and scheduled projects, including scheduling of available resources, task organization, work plan development and project-specific and overall timelines., Provides training and guidance for users regarding the efficient use of the assigned database. Certifications Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment TypeRegular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.