Senior Specialist, Business Systems (CRM)

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestle means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Position Summary

We are seeking a Senior Specialist, Business Systems (CRM) to lead and enhance our customer support functions within Salesforce, with a strong focus on analytics, process optimization, and strategic insights. This role will partner closely with cross-functional teams to drive efficiency, adoption, and continuous improvement, ensuring our sales teams have the data and tools they need to succeed. While not a technical administrative role, this position will play a key part in managing Salesforce workflows, reporting, and user enablement.

This role will be based in the Solon, Ohio office and report to the Senior Manager, Sales Operations.

Key Responsibilities

• Serve as the primary point of contact for Salesforce-related customer support inquiries, improving user experience and troubleshooting issues.
• Lead and manage the Salesforce Advisory Team, ensuring best practices and adoption across the organization.
• Analyze sales data, pipeline trends, and CRM utilization to provide actionable insights that drive strategic decision-making.
• Provide strategic recommendations based on analysis to key stakeholders.
• Develop and refine processes for managing customer accounts, sales forecasting, and data integrity.
• Collaborate with sales, marketing, and operations teams to optimize Salesforce workflows and reporting for efficiency and accuracy.
• Partner with Salesforce Admins and IT teams to ensure enhancements and system changes align with business needs.
• Conduct training sessions and documentation to empower users and promote Salesforce best practices.
• Identify opportunities for automation and process improvement to streamline sales operations.

Qualifications & Skills

• Bachelor's Degree, required
• 3+ years' experience in Sales Operations CRM, required
• Business and financial acumen, demonstrates strategic end-to-end thinking
• Salesforce Administrator or Business Analyst certification preferred
• Strong knowledge of Salesforce Sales Cloud, reporting tools, and data visualization (e.g., dashboards, custom reports).
• Ability to translate business needs into system requirements without direct admin responsibility
• Skilled in stakeholder communication, change management, and user training
• Analytical mindset with problem-solving skills and the ability to interpret complex data
• Familiarity with Salesforce permissions, workflows, and automation tools (but no coding required) is a plus
• Ability to travel up to 15%

Requisition ID:344513

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.