Dispatcher

Vaco
$25.00 - $30.00 / hr
United States, California, Los Angeles
Mar 15, 2025
Dispatcher - Plumbing Industry Location: Torrance, CA (On-Site) Pay Rate: $25- $30/hr (Contract-to-Hire) Schedule: Full-Time, with occasional overtime and weekend shifts. Must be comfortable being on-call 24/7 if needed. Vaco LA is partnering with a well-established plumbing company looking for a skilled and detail-oriented Dispatcher to keep operations running smoothly. This role requires someone who thrives in fast-paced environments, can quickly assess service needs, and is comfortable coordinating technicians, schedules, and customer requests in real-time. Why Join Us? Well-established company with a strong reputation and long-term stability. Key role in daily operations with opportunities to take ownership and make an impact. Competitive pay and career growth with potential for long-term placement. Key Responsibilities Coordinating & Dispatching Technicians Assign jobs to technicians based on urgency, skill level, and location to maximize efficiency. Adjust schedules and re-route technicians as issues arise, ensuring minimal downtime. Track job progress and technician locations to provide real-time updates to customers and management. Customer Communication & Support Respond to incoming calls, emails, and service requests, gathering all necessary job details. Set clear expectations for customers regarding service timelines, technician arrival, and costs. Address customer concerns or scheduling conflicts with professionalism and problem-solving skills. Administrative & Record-Keeping Duties Maintain accurate and detailed records of service requests, work orders, and technician assignments. Ensure all job details, technician notes, and customer interactions are documented and accessible. Work closely with the team to improve scheduling processes and workflow efficiency. Qualifications 5+ years of dispatching experience required. Industry experience in Plumbing, HVAC, or Construction highly preferred. Bilingual in Spanish is a plus. Strong ability to juggle multiple calls and requests while staying organized. If you're an experienced Dispatcher looking for a fast-moving role with room for growth, apply today! Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.