Customer Experience Loan Processor
 TEKsystems | |
$24.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, California, Pasadena | |
 Mar 14, 2025 | |
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Job Description: Customer Experience Loan Processor *Overview:* The Customer Experience Loan Processor is an entry-level role within Consumer Direct Lending, responsible for guiding consumers through the loan origination process after initial discussions with a loan officer. This position plays a crucial role in ensuring efficient and effective processes that support business and customer service objectives.
*Responsibilities:* * *Communication:* Handle inbound and outbound calls and texts with consumers, providing exceptional customer service for mortgage loan inquiries. * *Pipeline Management:* Manage a pipeline of up to 75 loans, ensuring timely and accurate processing. * *Data Entry:* Perform routine data entry and validation tasks to support loan processing. * *Interdepartmental Coordination:* Collaborate with multiple departments to expedite processing and resolve issues. * *Research:* Conduct preliminary research to accurately resolve and respond to customer inquiries. * *Escalation:* Request assistance for escalated or complex issues from supervisors. * *Standards Compliance:* Meet outlined production and quality standards, adhering to established policies and procedures. * *Additional Duties:* Perform other related tasks as required and demonstrate behaviors aligned with the organization's culture and values. *Skills:* * *Customer Service:* Strong customer service skills, with the ability to handle high-volume calls and texts. * *Data Entry:* Proficiency in data entry and loan processing. * *Communication:* Effective written and oral communication skills. * *Problem Solving:* Excellent critical thinking, problem-solving, and judgment abilities. * *Time Management:* Strong time management skills to deliver work on time. * *Technical Proficiency:* Proficiency with computers and mainstream applications (Microsoft, Google, etc.). *Additional Qualifications:* * *Experience:* Mortgage or financial services call center experience is a plus. * *Language Skills:* Bilingual Spanish is a plus (not required). * *Regulatory Knowledge:* General understanding of applicable Federal, State, and Local mortgage regulations is a plus. * *Team Player:* Strong attention to detail and ability to work independently. * *Negotiation Skills:* Ability to effectively resolve problems. *Pay and Benefits* The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Pasadena,CA. *Application Deadline* This position is anticipated to close on Mar 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |