Analyst, Global Security Operations Center

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work.

About the Opportunity

This role will be responsible for member and security services requests and solutions that are processed through WeWork's Global Security Operations Center (GSOC), which will provide the highest level of customer service for WeWork's over 600,000 members, 5,000 employees in 37 countries, and over 27 languages.

The GSOC will be responsible for overseeing WeWork employees and communities, monitoring events that have the potential to compromise the security of WeWork's Executives, Employees, Members, Visitors, and assets.

The GSOC Lead will focus on technical and tactical level execution of the GSOC operations.

Core Duties:

• Team lead overseeing daily tactical operations, operational goal development as part of the daily team supervision, and serving as a point of escalation for the GSOC operations team.

• Manage all tier two service requests for repairs, maintenance, and additional security systems across the Wework system.

• Serve as the team subject matter expert specific to security and emergency management issues, triaging issues per policy and escalating to the appropriate stakeholders.

• Conduct in-depth intelligence review, investigative and summary assessments.

• Monitor threat management systems including open source intelligence feeds, CCTV/Access Control Systems and human intelligence sources to serve as an overwatch platform for all Wework assets.

• Manage, as needed, changes in access for new employees, cleaners, and contractors.

• Manage all member and employee service calls and service requests that are processed through the GSOC.

• Directly assist members, employees, contractors, and visitors by answering telephone calls, verifying information and assisting with security, member and locations issues with a clear focus on customer service as needed

• Serve as lead trainer/mentor for both new GSOC staff and tenured staff through both onboard training coordination and continuing department level training to strengthen team capabilities and broaden skillsets.

• Identify the nature of security events and apply corresponding standard operating procedures or incident action plans.

• Coordinate with members of the Global Security & Resilience team and other internal or external stakeholders as directed by procedures, or as needed.

• Maintain rigorous standards for documentation and data management as it applies to calls, events, or incidents.

We'd love to hear from you if you meet the qualifications below:

• Bachelor's degree is preferred but not required.

• Knowledge of general Emergency Management principles, escalation protocols and crisis management.

• Strong communication skills, written and verbal. Ability to distill and disseminate critical information. Foreign language skills a plus.

• Be willing to work shift work in support of a 24/7 operation.

• Experience with physical security systems (CCTV, Access Control)

• Understanding of basic networking concepts (IP addresses, MAC addresses)

• Experience operating in enterprise systems with global reach

• Experience with service management software

• Experience with Google apps and programs

• Demonstrate a high level of attention to detail

• Be able to multitask across multiple platforms, departments, time zones, and countries.

• Be able to liaise with external safety and security organizations in a professional manner

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.