Senior Manager, User Experience (UX) Lab Research and Design Services

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. Go beyond the numbers, do something different by developing rapport with clients and making a difference. Whether you intend to specialize or would rather gain exposure across many service lines, you won't be limited at Plante Moran. We'll encourage you to explore diverse opportunities to find your focus and thrive in your chosen career.

Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.

Your role.

Senior Manager, User Experience (UX) Lab Research and Design Services

Your work will include, but not be limited to:

UX Center of Excellence Lab Leadership:

• Lead and mentor a team of UX researchers, designers, and Human-AI interaction specialists that support lab "Swarm Cell" and "Think Cycle" explorations and firmwide project consultations.
• Champion user-centered design principles and best practices across the firm, advance adoption of UX standards, and stay current on methods, tools, and trends to advance our UX capabilities.
• Execute a comprehensive UX strategy that supports the research, design, and development of new processes, products, and services in partnership with our Practice Innovation Committees and Internal Firm Services teams.

UX Center of Excellence Lab Operations:

• Manage the UX planning process, pipeline, and execution of UX research and design services in partnership with Practice Innovation Committees and Internal Firm Services teams.
• Measure the effectiveness of UX initiatives through quantitative and qualitative data analysis and prepare reports for the Firm Innovation Steering Committee (FISC).
• Conduct UX research and design activities to gather quantitative and qualitative data and operational insights to guide multidisciplinary fusion team recommendations and FISC decisions.
• Ensure the creation of lab prototypes (paper and digital) achieve the targeted usability and experience goals against a set of established heuristics.
• Ensure seamless integration of UX research and design findings into the firm's SDLC processes, balancing user needs with technical capabilities to achieve targeted business outcomes.
• Ensure the UX research and design artifacts meet UX standards, achieve targeted outcomes, and support the potential transition to internal and/or external technical delivery partners.

The qualifications.

• Bachelor's degree in UX, or a Social Science, or Human-Computer Interaction, with certifications in UX research and design; Master's degree (preferred)
• Minimum of 10 years of experience in UX (quantitative and qualitative - behavioral and attitudinal) with at least 5 years in a leadership role (previous R&D experience preferred)
• Proven ability to lead a UX Center of Excellence and execute a comprehensive UX strategy that supports the research, design, and development of new processes, products, and services
• Proven ability to seamlessly integrate UX research and design findings into SDLC processes, balancing user needs with technical capabilities to achieve targeted business outcomes
• Excellent communication and interpersonal skills with the ability to articulate UX strategies, standards, and trends to stakeholders at all organizational levels
• Strong analytical and critical thinking skills with a keen attention to detail
• Proven ability to collaborate with multidisciplinary fusion teams to explore business problems and prototype potential solutions (processes, products, and services)
• Experience with Agile development methodologies that enable effective collaboration with IT teams in an iterative design and development environment
• This position may require some local, national, and occasional international travel

Our difference.

We are a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked as one of FORTUNE magazine's "100 Best Companies to Work For." At Plante Moran, we live by the Golden Rule, fostering a relatively "jerk-free" culture with the lowest staff turnover rate in the industry. Our supportive network of well-rounded professionals is excited to catapult your growth and help pave your pathway to professional excellence.

Apply now. Make your mark.

This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week.

Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug-free workplace.

Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of candidates that are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.

The specific statements above are not intended to be all-inclusive.