Logistics Customer Service Representative

Staffmark Group
$18.00-$19.00
life insurance, vision insurance, 401(k), employee discount
United States, Illinois, Wilmington
Mar 13, 2025
Looking for a fast-paced role where you can utilize your skills and grow with a leading company? Staffmark is hiring a Logistics Customer Service Representative in Wilmington, IL, who is ready to join a positive and collaborative team. Staffmark has been in staffing for 50 years, and we know how to keep our employees happy and working. Build your resume skills and strengthen your confidence as you keep growing in your professional development. Keep reading to find out how to secure this for yourself. Qualifications: Minimum 6 months experience and/or training in a clerical or administrative role. Experience with AS400 operating systems and warehouse management systems preferred. PC literate with experience with Microsoft Outlook, Word, and Excel Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Schedules available: Sunday-Tuesday, 6:00 AM-6:00 PM; Wednesday, 6:00 AM-12:00 PM \| $18/hr. Wednesday, 12:00 PM-6:00 PM; Thursday-Saturday, 6:00 AM-6:00 PM \| $18/hr. Sunday-Thursday, 6:00 PM-2:30 AM \| $19/hr. Key Responsibilities: Communicate with customers via phone, email, or in person to take orders, address service changes, and resolve billing or service issues. Process customer orders, input receipts, and generate necessary paperwork while verifying product availability and special requests. Coordinate last-minute shipping requests and expedite orders with the transportation department as needed. Track and trace customer orders, providing updates on shipping and delivery status. Ensure accurate invoicing and maintain proper records for customer accounts and inventory. Maintain strong customer relationships by responding to inquiries, resolving complaints, and reporting feedback to management. Perform clerical tasks like answering phones, operating office equipment, maintaining customer files, and preparing reports. Employee benefits include medical, dental, and vision insurance, life insurance, short-term disability, 401k plans, weekly pay, referral bonus potential, and employee discount programs. We highly appreciate your addition to the team and look forward to working together towards a greater goal. If you're interested in participating in something meaningful, please click "Apply Now," Let's discuss your future success. We can't wait to connect with you! The Illinois pay transparency law requires employers to include a good-faith estimate of the pay scale and benefits in any job posting. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.