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Claims Manager

Turner Construction Company
United States, New Jersey, Saddle Brook
Mar 17, 2025
Division: TSIB - FI Dragados
Project Location(s): Saddle Brook, NJ 07663 USA
Minimum Years Experience: 5
Travel Involved: 20-30%
Job Type: Regular
Job Classification: Experienced
Education: Bachelors Degree
Job Family: Insurance and Claims
Compensation: Salaried Exempt

Position Description: The Claims Manager is responsible for managing and overseeing client disputes and claims within an assigned region, ensuring efficient handling and resolution across multiple claim types. This role requires a strong command of Builders' Risk claims management, in addition to auto, general liability, professional liability, and pollution claims. The ideal candidate will play a critical role in safeguarding client interests by mitigating financial and operational risk, ensuring compliance with insurance policies, and optimizing claims processes.

Reports to: Reports to a Managing Director in the brokerage.

Essential Duties & Responsibilities*:

  • Builders' Risk Claims Expertise: Serve as the primary resource for Builders' Risk claims, ensuring comprehensive coverage analysis, strategic risk mitigation, and swift resolution of construction-related claims.
  • Ensure timely reporting of all claims to the appropriate insurance carriers and oversee the preparation and submission of claim documentation.
  • Collaborate with Operations, Safety, and Legal teams to conduct thorough claim investigations and promptly engage third-party incident investigators when necessary.
  • Lead crisis response efforts within the assigned region, providing expert guidance on managing high-risk situations and ensuring proper claims escalation.
  • Oversee insurance carrier communications, ensuring the timely assignment of Claims Specialists.
  • Maintain and manage comprehensive claims records within the Claims Management System.
  • Facilitate the flow of claim-related documentation between clients and carriers in compliance with standard operating procedures.
  • Monitor and oversee claim settlements, ensuring appropriate payments are made and disputes are resolved efficiently.
  • Analyze claim trends and loss data to inform risk management strategies and recommend adjustments to senior leadership and clients.
  • Prepare detailed loss reports, benchmark reports, and other analytical summaries for executive review.
  • Manage claim settlements within delegated authority limits, escalating matters to the Director of Claims when necessary.
  • Collaborate with Regional Directors to select and oversee legal representation for complex claims.
  • Lead litigation strategy and oversight, working closely with clients' leadership and legal teams to drive favorable claim resolutions.
  • Review legal documentation related to claims, including litigation and mediation statements.
  • Attend trials, mediations, and arbitrations as required to provide claims expertise and ensure alignment with client objectives.
  • Provide claims-related guidance during client meetings on safety, environmental, operational, and legal matters.
  • Potentially manage a team of claims professionals, assigning claims, providing guidance, and serving as an escalation point for Claims Analysts and Coordinators.
  • Conduct performance evaluations and provide ongoing coaching and feedback to claims team members.
  • Perform other duties and responsibilities as assigned.

Qualifications:

* Bachelor's Degree in Business, Insurance, or Risk Management, or equivalent combination of education and experience.
* Minimum 5 years of experience handling Builders' Risk claims, with a strong understanding of construction-related risk management.
* In-depth knowledge of Builders' Risk, auto, general liability, professional liability, and pollution claims processes.
* Strong comprehension of insurance policies, construction contracts, and claims management best practices.
* Familiarity with state and local jurisdictional regulations governing claims and insurance.
* OSHA knowledge and experience preferred; OSHA 30-hour certification is a plus.
* Construction industry experience is highly preferred.
* Strong negotiation and influencing skills, with proven experience in claims resolution.
* Advanced analytical and critical thinking skills, with the ability to process complex claim data and develop actionable insights.
* Self-motivated professional with strong project management skills and the ability to handle multiple complex claims simultaneously.
* Exceptional interpersonal and team-building skills, with the ability to work effectively across all organizational levels, both internally and externally.
* Excellent written and verbal communication skills, with the ability to present information clearly and persuasively.
* Proficiency in Microsoft Office Suite, risk management information systems, and claims processing software.
* Experience managing and developing remote teams is a plus.
* Limited travel required, including air, train, and vehicle transportation.
Physical Demands & Work Environment:
* The role requires frequent sitting, use of hands for handling tools, and extended computer use.
* Occasional travel, including visits to construction sites, office locations, and off-site venues.
* Ability to lift up to 10 pounds regularly and up to 25 pounds occasionally.
* The work environment varies between office settings (quiet to moderate noise levels) and construction sites (exposure to moving equipment, airborne particles, weather conditions, and higher noise levels).
* Compliance with company safety policies and procedures is required at all times.

Turner Surety & Insurance Brokerage, Inc. is an Equal Opportunity Employer Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity VEVRAA Federal C

Turner Surety & Insurance Brokerage, Inc. is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.

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