Desktop Support Technician

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Mar 13, 2025
TEKsystems is seeking a dedicated and experienced IT Support Specialist to join our team. The ideal candidate will provide comprehensive IT support through various channels, including phone, email, chat, in-person, and remote control. With a strong background in Windows 10, Mac OS, Office 365, ServiceNow, and other relevant technologies, you will diagnose and resolve software and hardware issues, support a range of devices, and ensure high levels of customer satisfaction. If you thrive in a fast-paced, team-oriented environment and possess excellent problem-solving and communication skills, we encourage you to apply. Primary Responsibilities: * Provide IT support through various channels including phone, email, chat, in-person, and remote control. * Utilize your experience with Windows 10, Mac OS, Office 365, ServiceNow, BitLocker, and McAfee encryption. * Diagnose and resolve software and hardware incidents, tasks, and requests escalated through ServiceNow. * Support traditional workstations, mobile devices, printers, and other peripherals. * Ensure all assigned work is completed and communicate effectively to meet service level agreements, customer satisfaction, and service demands. * Thrive in a fast-paced, team-oriented environment. * Maintain a high level of customer satisfaction. * Identify technical and process issues and recommend improvements. * Comply with applicable corporate and divisional policies and procedures. * Complete tasks assigned by dispatchers and management. * Update service tickets promptly and appropriately. * Resolve technical issues and act as a technical contact for escalated issues. Additional Skills & Qualifications: * 2-5 years of desktop support experience in a corporate environment. * Broad knowledge of Windows OS, Active Directory, Microsoft Office 365, and OneDrive. * Experience using remote desktop tools like Bomgar/RDP. * Experience supporting virtual meeting tools, preferably MS Teams. * Familiarity with ServiceNow ticketing system. * Strong customer service orientation. * Adaptive, flexible, and good problem-solving skills. * Effective communication skills, both verbal and written. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Mar 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.