Help Desk Analyst

TEKsystems
$15.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Milwaukee
Mar 13, 2025
Job Title: Help Desk Analyst Job Description: Are you passionate about IT and love working with technology? We are on the lookout for dynamic and enthusiastic individuals to join our team as Help Desk Analysts. We are replacing two of our current contractors with stronger candidates who possess a robust general IT knowledge, understand enterprise and SaaS applications, general networking, and provide top-notch customer service. If you are ready to take on new challenges and grow with us, this is the perfect opportunity for you! Why Join Us? * Innovative Environment: Be part of a team that supports a wide range of applications, including highly customized Salesforce, O365, SharePoint, and our legacy system, CAP. * Professional Growth: Enjoy a comprehensive training period and continuous learning opportunities to enhance your skills. * Flexible Work Arrangements: Local candidates are preferred to come on-site 1-2 days per week, with flexibility based on individual needs. * Long-Term Opportunity: This is a long-term contract (2+ years) with the potential for permanent conversion based on performance and team needs. Key Responsibilities: * Customer Support: Provide exceptional customer service by taking incoming phone calls, checking on open tickets, and handling emails. Expect to manage 17-35 calls per day. * Technical Assistance: Analyze and fulfill incoming requests related to PC hardware, software, and telephone issues. Load software on PCs and troubleshoot hardware/software problems. * Provisioning: Update hardware tracking databases and ensure all systems are running smoothly. Skills and Qualifications: * Excellent Customer Service: Comfortable interacting with all levels of the company and capable of saying "No" when necessary. * Organizational Skills: Ability to prioritize tasks based on criteria and multitask effectively. * Team Player: Works well as part of a team and takes initiative to seek process improvements and additional work when caught up. * Attention to Detail: Meticulous in handling tasks and ensuring accuracy. Top Skills Required: * Help Desk Support * Customer Service * Windows 10 * Phone Support * Troubleshooting * Hardware and Software Support Additional Information: Our ideal candidates are those who are passionate about IT and enjoy working with technology, even as a hobby outside of their professional responsibilities. If you are excited about this opportunity and ready to make a difference, we want to hear from you! Pay and Benefits The pay range for this position is $15.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Milwaukee,WI. Application Deadline This position is anticipated to close on Mar 26, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.