IT Help Desk Analyst

TEKsystems
$15.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Appleton
Mar 13, 2025
TEKsystems is looking for a dedicated Service Desk Analyst to join our team. As a Level 1 Service Desk Analyst, you will learn and support a variety of general IT issues and applications, including Salesforce, Office 365, and SharePoint. In this role, you will handle incoming phone calls, check on open tickets, and manage emails. On average, you can expect to take between 17-35 calls a day. Job Duties: * Handle and analyze incoming requests related to PC hardware, software, and telephone issues. * Identify the nature of the problem, determine the appropriate solution, and ensure that requests are addressed promptly and efficiently. * Install and configure software on PCs. * Utilize a ticketing system to document issues and issue resolution. * Perform support for specialized systems including Office 365, SharePoint, and Salesforce. Skills Needed: * 6+ months of IT support experience, preferably in a help desk setting. * Excellent customer service skills. * Strong organizational skills, able to prioritize tasks based on criteria and multitask effectively. * Attention to detail. Pay and Benefits The pay range for this position is $15.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Appleton,WI. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.