Technical Business Analyst

The Business Analyst supports collections and remarketing teams including Active Collections, Recovery, Exceptions, Strategy, and Soft Collections.

Responsibilities include, but are not limited to the following:

• Collaborating with Leadership, as well as Business and Data Stakeholders
• Creating reccuring production and ad hoc reports
• Analysis of business results to identify and communicate trends and possible correlated issues Performing root cause analysis to eliminate defects in reports
• Continuous improvement in efficiency and reporting quality
• Datamart testing and validation

Task Description / Performance Expectations

Quality Control:

• Review internally produced reports for accuracy and resolve issues as needed
• Publish reports to stakeholders according to any SLAs or requirements
• Identify and troubleshoot issues with report accuracy and data integrity as needed

Scope:

• Collaborate with stakeholders to determine report requirements, including, purpose, scope and related details. Translate requirements into technical specifications, including dimensions/categories, filters, fields, calculations, metrics and layout) and final deliverable product
• Maintain internal processes including, but not limited to, housing key information such as department roster history, vendor KPIs, metrics etc.

Customer Support:

• Assess customer requests, provide ad hoc reports, and develop recurring reports in a timely manner; Coordinate with stakeholders and BA supervisor to determine priorities
• Attend project meetings to provide analysis, insight, technical advice, or other information as required

Business Analysis and Consulting

• Act as a consultant to business partners by providing trend and exception analysis as well as identifying possible correlated causes and solutions, as necessary
• Identify key areas of opportunity through process mapping or data analysis to reduce or eliminate redundant report processes/products
• Reduce the number of manually generated reports through automation via corporate tools such as SAS, Cognos, Power BI or Tableau
• Seek continuous improvement by increasing finding efficiency (run time) of in standard reports, including visualizations where appropriate, recreating reports in more appropriate tools and regular review of reports for use, format, accuracy, applicability

Business Analysis and Consulting

• Act as a consultant to business partners by providing trend and exception analysis as well as identifying possible correlated causes and solutions, as necessary
• Identify key areas of opportunity through process mapping or data analysis to reduce or eliminate redundant report processes/products
• Reduce the number of manually generated reports through automation via corporate tools such as SAS, Cognos, Power BI or Tableau
• Seek continuous improvement by increasing efficiency (run time) of standard reports, including visualizations where appropriate, recreating reports in more appropriate tools and regular review of reports for use, format, accuracy, applicability

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.