Warranty Coordinator, 1st shift, Marathon Equipment

Job Description:

Join our Team: Warranty Coordinator - Marathon Equipment, Onsite
Vernon, AL

The Warranty Coordinator will oversee the warranty process by evaluating, writing, and completing work orders for warranty claims. Will communicate, as needed, with managers and supervisors to ensure timely and accurate processing of all claims.

What you'll do

• Acting as primary point of contact for warranty claims.
• Takes calls from branches and customers on warranty issues and repairs.
• Establishes policy settlements for equipment out of warranty.
• Communicates with production concerning warranty issues.
• Review documentation, verify accuracy, coordinate, and resolve discrepancies.
• Oversee warranty processes to ensure quality standards, deadlines, and proper procedures, correcting errors or problems.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Superior customer service skills with both internal and external customers.
• Researching databases to understand this history of each warranty claim.
• Interfacing with Aftermarket Technical Support personnel in the adjudication process.
• Facilitating internal approvals to accept / reject warranty claims.
• Interfacing with Supply Chain organization in the event a claim needs to be submitted to a Supplier.
• Provides return goods authorizations and research invoices.
• Must have superior knowledge of JDE.
• Ability to produce on a regular basis reporting of metrics (turn-around time, days to process, etc.) and process improvement activities.
• Perform various administrative tasks and comply with all company policies and procedures.
• Manage the online warranty computer program
• Train dealers and customer on proper use of warranty systems and warranty policy.
• Coordination of failed parts returns.
• Manage the install base warranty records.
• Process and administer warranty claims for Marathon or per supervisor guidance.
• Handle frequent interaction with customers, Marathon dealers, and ESG sales team members to provide information and guidance.
• Manage the online warranty registration process.
• The qualified individual will have strong interpersonal and communication skills. The Warranty Coordinator should be able to identify with the customers problems while having the internal drive to systematically solve customer issues effectively. Internal problem solving will include working with customers and other Marathon departments to analyze data, brainstorm solutions, and determine the root cause of the problems for permanent resolution. The ability to work as a team member to solve problems is critical to success.
• The individual should be able to multi-task numerous job responsibilities with minimal direction. The Warranty Coordinator will work in a self-directed work team to meet company objectives while supporting and meeting customer demands. The individual will be customer focused and have a "can do" attitude to exceed customer demands while balancing the policies and procedures of the company. The Warranty Coordinator will be an excellent listener with the ability to have a strong phone presence. The individual will be confident and must have the ability to sell ideas, concepts, and mechanical components over the phone.
• High sense of urgency to customers, dealers and internal functions to support customers.

What you'll bring

• High school diploma.
• Must be PC (personal computer) literate with good word processing and spreadsheet skills.
• Ability to use Microsoft PowerPoint and Microsoft Excel.
• Minimum of 5 years of technical experience.
• Detailed problem solving and troubleshooting skills.
• Able to work overtime when needed to complete an assigned task.

Great skills to bring

• Individual with experience in an industrial environment preferred.
• Sales or customer service experience is preferred.
• Excellent written and verbal communication and interpersonal skills.
• Proven record working with cross functional teams.

Why Join Us

• We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

ABOUT ESG:

Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, all designed to improve the lives of our customers, and their communities.

This Connected Collections ecosystem integrates advanced technology across our brands, including Heil refuse collection vehicles, Marathon Equipment compaction and recycling equipment, 3rd Eye technology solutions, Soft-Pak waste hauler software, Curotto-Can automated carry cans, Bayne lifting products, and Parts Central OEM parts.

Driven by a mission of "Improving Lives," our best-in-class teams, innovative products, and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship, ensuring a greener, healthier planet for generations to come.

For more information, visitwww.terexesg.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.