Sr. Product Analyst - Core Banking

First American
sick time, 401(k)
United States, California, Santa Ana
1 First American Way (Show on map)
Mar 12, 2025
Who We Are Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Seeking a techno functional Product Analyst with extensive experience building solutions on a modern core banking platform. In this role you will help to enable new product offerings for our customers as well as operational improvements for our business. You will, analyze issues reported by business users, define associated problem statements, make recommendations, and evaluate proposed solutions. Working closely with your Product Owner, you will participate on a team that delivers new and enhanced capabilities to meet the evolving needs of our customers. You will perform and support knowledge sharing on value-add solutions, enabling business colleagues to fully utilize system capabilities, meet the changing needs of our clients and enable growth of our client base. You will be an active participant in our continuous learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. In this hybrid remote role, you may be required to travel to our headquarters location. You will utilize your good working knowledge of a core banking platform (preferably FISERV DNA), its accompanying modules and integration capabilities to enhance the products capabilities. Your strong client focus and agile mindset will help you to deliver on these key responsibilities: Build strong relationships with internal partners (your product team, Banking Operations, New Accounts, Customer Relationship Management, Compliance/Risk, InfoSec, and other technology teams) Review and understand vendor products, configurations, integrations and release notes in order to: Elicit and capture business requirements Document and map current and future state business processes Notify partner teams of impacts related to pending vendor product releases Participate in the creation and completion of functional and non-functional stories based on architecture/design/business processes Manage implementation of product updates and maintain related application configurations Train business teams on core banking application processes & procedures Manage work items within the product backlogs, collaborating with vendor partners and in-house teammates on delivery As Subject Matter Expert for core banking applications, provide the highest level of support to diagnose issues and provide resolution Perform quality assurance to ascertain compliance to requirements and assist the business areas in their execution of acceptance testing Work with internal teams on completing internal and external audit requests Determine top use cases and core banking product synergies to drive continuous delivery of value Required Qualifications: Bachelor of Science degree in a technical discipline, business, or related field 5-7 years of experience in Information Technology in a business systems analyst or similar function Strong functional banking experience (retail or commercial) with at least 4 years of experience maintaining or supporting a modern core banking platform, preferably FISERV DNA. Experience working in a fast-paced, test-to-learn, and iterative software delivery environment utilizing Agile development methodologies, techniques and tools Technical experience supporting or administering internally developed and SaaS platform products Intermediate proficiency in Microsoft Excel Experience in incident management, triaging issues and implementing resolutions Working knowledge of Azure Fundamentals (or AZ-900 certification) Ability to discern complex explicit and implicit needs and requirements of various business and technical stakeholders Ability to convey complex business and technical information in a concise manner Ability to quickly learn the objectives, structures, processes, and policies of a business area Excellent critical thinking and analytical skills Excellent written and verbal communication Craves knowledge and enjoys learning new skills Enjoys planning, organizing, collaborating with team members, sharing skills, and learning from others Preferred Skills: Experience with configuring and integrating the FISERV DNA platform in a techno functional analyst role Strong proficiency of Agile development methodologies, techniques, and tools, preferably within a Scaled Agile (SAFe) environment. Working Knowledge of SQL Business Analysis certification (CBAP or similar) The pay range for this role is $109,700.00 - $146,200.00 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.