Sr. Tech & IT Operations Manager

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Frame.io, an Adobe Company, is revolutionizing creative collaboration for over 1 million professionals globally. As an IT & Technical Operations Specialist on Frame.io's Program Management and Operations Team, you will be instrumental in ensuring that the Frame.io team is ready, secure, and supported doing this critical work.

As an IT & Technical Operations Specialist, you will play a meaningful role in maintaining and optimizing the technological infrastructure that powers Frame.io. Your focus will be on ensuring a seamless, secure, and efficient working environment by leading the tools, software, and systems that enable employees to do their best work.

In this role, you will lead IT operations and be responsible for tool administration, user management, and staff onboarding/offboarding to ensure every team member has the resources they need from day one. You will also work closely with Adobe's security teams, implementing corporate security policies and leading the transition of engineering applications to Adobe-approved solutions where appropriate.

This is a high-impact opportunity to strengthen and streamline Frame.io's IT ecosystem, driving efficiency, security, and innovation across the organization.

What you'll Do

• Empower the Team: Ensure everyone has the tools, technology, and support they need to stay productive and achieve our goals. Anticipate and address roadblocks to keep work moving efficiently.
• Lead IT Support & Service Excellence: Own and handle internal IT service requests, providing timely, effective solutions while monitoring and fine-tuning systems and software. Champion an encouraging, user-friendly IT experience for all employees.
• Technology Forecasting: Proactively identify and forecast IT needs to ensure all technology resources align with company growth and objectives.
• Security and Compliance: Partner with Adobe's Security Teams and Frame.io Security Architect to implement and carry out security policies, ensuring the safeguarding of all digital assets.
• Application Management: Coordinate the symphony of existing tools we use everyday, running upgrades and integrations seamlessly, and support migration to Adobe-approved alternatives. Partner with Frame.io's Vendor Program Management Lead & Adobe Procurement to forecast licensing.
• Employee Onboarding/Offboarding: Streamline the onboarding and offboarding process to ensure that all technical setups are handled efficiently for new hires and departing employees.

• BA/BS degree preferred OR 7+ years of experience in IT Operations/System Administration OR equivalent practical experience.
• Hands-on experience in IT operations, owning the full lifecycle of software applications-from installation and maintenance to upgrades and optimization.
• Well-versed in working with security teams to implement and uphold enterprise security protocols.
• Skilled in leading cross-functional projects and initiatives, ensuring smooth progress and proactive issue resolution.
• Superb communication and interpersonal skills, capable of working across various groups and teams.
• Flexible and adaptable to meet the constantly evolving needs of a creative and complex environment.
• Experience with ITSM tools, JIRA, and Confluence is a plus.

Application Window Notice

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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