Customer Service Representative

The primary responsibilities of the Customer Service Representative are to provide outstanding customer service, sales and administrative support to the Sales Team by processing orders, effectively resolving customer issues and supporting the Sales team as needed. Collaborates with Sales Team to understand and build lasting relationships with our customers.

POSITION DUTIES AND RESPONSIBILITIES:

• Provides exemplary customer service-- including researching customer request to provide quotes, process orders, request layouts and files, and retrieves any additional information to complete orders.
• Upholds company standard by responding to customer's inquiry in a timely manner.
• Maintains understanding of MSI pricing, products, product usage and procedures. Provides product information to customers consistently emphasizing MSI's value proposition.
• Proactively communicates with customer to ensure all commitments and obligations for the customer are met and/or exceeded throughout the project/order and provides ongoing support to ensure that needs are met.
• Responsible for problem resolution that meets and exceeds customer expectations.
• Creates and maintains complete and accurate customer information, files, and layouts.
• Additional duties as assigned.

• High School Diploma or GED and/or equivalent experience.
• Minimum of 2-3 years prior customer service experience.
• Strong demonstrated competence in proactive problem solving.
• Takes initiative and can handle multiple priorities at any given time.
• Proficient in MS office products. Solid Excel skills are preferred.
• Exhibit above average organizational skills, multitasking skills and can recognize and deal appropriately with priorities.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

There is little risk of injury. Work hours are generally during normal business hours and average 40 hours a week. May require some additional hours when production demand is at high levels.