Pension and Eligibility Administration Manager - Indianapolis, IN

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

We are seeking a highly skilled and experienced Pension and Eligibility Administration Manager to oversee the administration of pension benefits and eligibility determinations for labor union clients.

A typical day as a Pension and Eligibility Administration Manager is both dynamic and rewarding. You'll start your day by leading a dedicated team, ensuring they are well-trained and motivated to deliver top-notch service. Your expertise in multi-employer benefit plans and ERISA regulations will be put to use as you oversee the processing of pension applications, benefit calculations, and payments, ensuring everything runs smoothly and accurately. You'll tackle complex benefit calculations and resolve discrepancies, making a tangible difference in the lives of plan participants.

Throughout the day, you'll collaborate with professionals like trustees, union leaders, consultants, auditors, actuaries, and legal counsel, working together to enhance operational efficiencies and implement new clients seamlessly. You'll also play a crucial role in technology upgrade projects, driving innovation and improvement within the department. Responding to participant inquiries and resolving disputes will keep you engaged and challenged, providing a sense of accomplishment as you help individuals navigate their pension benefits.

Every day brings new opportunities to make a positive impact, ensuring compliance, improving processes, and delivering excellent service to plan participants and trustees. This role is perfect for someone who thrives in a fast-paced environment and is passionate about helping others secure their financial future.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm EST). It may be necessary, given the business need, to work occasional overtime.

Our office is located at 7440 Woodland drive Indianapolis, IN 46278.

Primary Responsibilities:

• Supervise and train department staff their daily job functions ensuring high performance and professional growth.
• Oversee the processing of pension applications, benefit calculations, and payments in accordance with plan rules and ERISA guidelines. Assist with complex benefit calculations and plan interpretations.
• Ensure timely and accurate processing of employer contributions and resolve discrepancies.
• Oversee eligibility determinations for pension benefits based on collective bargaining agreements.
• Ensure accurate recordkeeping of participant data, including service credits, vesting, and retirement eligibility.
• Respond to complex participant inquiries and resolve disputes related to pension benefits.
• Oversee implementation of new clients
• Work closely with plan professionals such as auditors, actuaries and legal counsel.
• Assist with technology upgrade project.
• Perform other duties as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age or older.
• 3+ years of current or previous experience in pension and eligibility administration, preferably in a labor union environment.
• 3+ years of previous Management or Supervisory experience.
• Proficiency with computer and Windows PC applications.
• Intermediate level experience using Microsoft Excel (create, edit, sort, filter, pivot tables).
• Ability to travel up to 10% of the time.
• Flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm EST). It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Familiarity with union contracts and collective bargaining agreements.
• Knowledge of ERISA, IRS, and DOL regulations affecting multi-employer benefit plans.
• Experience with pension administration software and technology systems.
• Experience managing multiple projects and meeting deadlines in a fast-paced environment
• Experience with interpreting complex data including legal documents and the ability to make informed decisions.
• Experience in enhancing operational efficiency and driving process improvements
• CEBS, ASPPA, or other relevant certification in pension/benefits administration.

Soft Skills:

• Excellent communication and problem-solving skills with the ability to work collaboratively across departments.
• The ability to think critically and problem solve effectively.

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealthGroup complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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