Assistant Manager ATM/ITM

The Assistant ATM/ITM Manager plays a key role in maintaining efficient ATM/ITM operations, ensuring high service quality, user experience, and strategic network growth. This position supports the overall functionality of the ATM/ITM fleet, including service management, network marketing, and deposit growth initiatives. Working closely with the AVP of ATM/ITM Operations, this role helps develop and implement strategies to expand and optimize the fleet while enhancing the member experience.

• Assist in managing network relationships and oversee transaction routing.
• Coordinate ATM relocations, deinstallations, and new machine installations.
• Improve deployment processes for efficiency.
• Work with vendors to manage fleet operations and oversee monitoring, dispatch, and vendor coordination.
• Stay updated on new functionalities and oversee upgrade projects.
• Identify opportunities to refine processes for better machine usage.
• Manage administration of ATM products, services, and related systems.
• Analyze low-performing ATMs and identify high-potential locations.
• Address concerns related to machine performance while prioritizing user experience.
• Ensure all machines are properly monitored, including video surveillance, downtime alerts, and vandalism detection.
• Identify industry threats and implement proactive monitoring measures.
• Assist in ensuring policies align with regulatory guidelines.
• Conduct site visits as needed; occasional travel required.
• Perform additional responsibilities as assigned.

Three to five years of related experience in a similar role.

One of the following is required:

• A two-year college degree
• Completion of a specialized certification or licensing program
• Completion of vendor-conducted specialized training courses
• Job-specific skills acquired through an apprenticeship program

This role involves frequent interaction with individuals both inside and outside the organization. Responsibilities include resolving first-level conflicts, building relationships, and encouraging cooperation. Effective communication requires a high level of discretion, diplomacy, and tact.

• Some travel required.