UTS - Temporary Service Desk Technician at NC State

North Carolina State University

$23.00/ hourly

United States, North Carolina, Raleigh

Mar 08, 2025

Position Information

Posting Number	PG194974TM
Position Number	48SM53
Position Type	Temporary
Essential Job Duties	This position will provide Tier 1 information technology support to the students, faculty and staff of the department by responding to phone calls, emailed support incidents, and in-person requests at our four walk-in locations. The person in this position is often the first line of contact, representing the team and our dedication to exceptional customer service. Professionalism and the willingness to serve and support our clients is crucial.
Is Time Limited	Yes
If Yes, Appointment Length	Approximately 4-6 months

Department Information

Job City & State	Raleigh, NC
Department

System Information

Classification Title	Temporary-Clerical
Working Title	UTS - Temporary Service Desk Technician at NC State

Requirements and Preferences

Work Schedule	Monday - Friday, 8 AM-5 PM (40 hours)
Other Work/Responsibilities	Communicate effectively with clients of varying technical knowledge, addressing their needs and concerns. Prioritize and address multiple requests in compliance with Standard Operating Procedures. Address walk-in client visits and document requests and incidents in the ServiceNow ticketing system. Troubleshoot basic hardware and software issues Escalate complex issues to senior team members for resolution. Configure Windows and Apple devices using Microsoft Active Directory, SCCM and Jamf. Assist other Technicians with the management of computing lab spaces in various locations. Maintain demeanor and diplomacy in times of high volume or difficult situations. Exhibit a team-centric mindset by sharing ideas, information, feedback and support to others. Other duties as assigned by the Team and Manager.
Minimum Experience/Education	Minimum Education: High school diploma or equivalency Minimum experience: One year of full-time experience in technical support directly related to this position's essential job duties and required qualifications
Department Required Skills	One year of full-time experience in technical support directly related to this position's essential job duties and required qualifications Strong troubleshooting and prioritization skills Strong communication and organizational skills Resourcefulness in using available tools and documentation Positive, helpful attitude towards clients, team members, and all associated departments Ability to apply new training and procedures Ability to work through technical issues and methodically resolve problems Ability to lift 40 pounds with or without reasonable accommodation
Preferred Years Experience, Skills, Training, Education	Knowledge or experience with Microsoft Active Directory, SCCM and application deployment Knowledge or experience with Apple configuration via Jamf *Knowledge or experience with ServiceNow
Required License or Certification	N/A
Valid NC Driver's License required?	No
Commercial Driver's License Required?	No

Recruitment Details

Anticipated Hiring Range	$23.00/ hourly

Recruitment Dates

Job Open Date	03/07/2025

Applicant Information

Quick Link

https://jobs.ncsu.edu/postings/215886

AA/EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.