Onboarding Specialist

Job Description:

As an Onboarding Specialist within Pluralsight's Professional Services organization, you will be responsible for delivering our fastest paced Onboarding services to Pluralsight customers. You will guide customers through platform setup, enablement, and launch, providing the foundational support needed to help them get started. This role requires strong communication skills, a high degree of organization, and be able to lead onwards of 15 onboarding projects concurrently, while still responding quickly to customer needs, and driving projects forward with urgency.

You'll join a team of Onboarding professionals committed to delighting customers and helping organizations transform through Pluralsight. We support each other, celebrate wins, and take pride in helping people grow and learn. If you're passionate about making an impact, you'll fit right in.

Who you're committed to being:

• You are an effective communicator who simplifies technical concepts and guides customers through a defined onboarding process.

• You are a curious self-starter who proactively identifies roadblocks and provides clear solutions.

• You are an active listener and customer advocate to ensure customer's goals and desired outcomes are being met.

• You are a collaborative and empathetic team member.

What you'll do:

• Lead customers through a structured, fast-paced onboarding program focused on time to value while ensuring key milestones are met.

• Facilitate kickoff calls, enablement sessions, and launch discussions to support platform adoption.

• Guide customers on core platform setup, including license distribution, permissions, and engagement strategies.

• Deliver enablement sessions for Admins, Managers, & Learners providing training on platform functionality.

• Assist customers in crafting and implementing a launch plan to drive initial engagement.

• Track onboarding progress, ensure customer participation, and adjust guidance based on customer needs.

• Work closely with Sales, Customer Success, and Support teams to align efforts during onboarding and ensure a smooth customer transition post-onboarding.

Experience you'll bring:

• Experience in customer training, enablement, or instructional delivery.

• Experience using SaaS platforms and the ability to navigate enterprise applications.

• Ability to run multiple onboarding engagements at once, prioritizing tasks effectively.

• Strong project coordination and facilitation skills, ensuring customers stay aligned with onboarding timelines.

• Excellent written and verbal communication skills, with the ability to simplify platform functionality and best practices for non-technical audiences.

• Familiarity with learning technology, customer success, or professional services.

• Ability to work cross-functionally with internal teams to ensure customer success.

Requirements:

• 1+ years of customer onboarding, implementation, or customer engagement experience within a SaaS environment.

• Bachelor's degree in a related field (or equivalent work experience).

• We are looking for one individual in the Eastern timezone and one individual in the Pacific timezone. For the Pacific timezone, we would ideally like someone who is be open to working later hours to accommodate clients in the APAC timezone.

Travel Requirements:

While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.

Why you'll love working here:

• We're a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location

• We're mission driven and guided by our culture pillars

• We have a strong commitment to diversity and belonging

• We cultivate a culture of trust, autonomy, and collaboration

• We're lifelong learners and champion team member growth and advancement

• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical and Mental Requirements

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

The annual US base salary range for this role is $82,700- $102,100 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.

Applications will be accepted on an ongoing basis.

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