Service Coordinator

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:
The Service Technician is responsible for performing the customer service function with diligence, purpose, and a sense of urgency while maintaining the highest standards for quality service.

Ensures service requests are handled expeditiously and prioritized to meet customer needs.
Compiles data for estimates, bids, specifications, progress reports, and other necessary exhibits.
Negotiates and administers contracts, including final payment approvals.
Maintains databases for contract and contractor statuses.
Reviews correspondence regarding field personnel and site contractors, responding as needed.
Establishes and maintains contact with site contractors for smooth contract awarding processes.
Initiates billable service quotes for site activities beyond Trachte's scope of work.
Reviews project cost summary reports for accuracy.
Manages part coordination with Engineering and Materials teams.
Develops service scope, requirements, and labor with Production Supervisors/Managers.
Schedules service, coordinating labor with various field crews, outside contractors, design, purchasing, and manufacturing.
Follows up on customer satisfaction and provides vital training and critique.
Performs clerical tasks such as filing, proofing data, and ensuring current service documentation.
Initiates corrective actions to improve product quality and service.
Participates in meetings for continuous quality improvement.
Other duties as assigned.
YOU HAVE:
Associate degree or equivalent from two-year college or technical school required.
5 years of relevant experience, or equivalent combination of education and experience.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret instructions.
Ability to read and interpret professional journals. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions.
Familiarity with Microsoft Office. Knowledge of Epicor ERP system is a plus.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.

  • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.

• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.