F&B Business Intelligence Specialist

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every rolefrom Guest Services to Finance, Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What Were Looking For:

A business intelligence specialist who provides analytical support for senior executives at 11 hotel properties food and beverage operations to aid business performance and strategic decision-making.

Who You Are:

• Analytical thinker passionate about data and its impact on business strategy.
• Proactive, organized, and able to manage multiple tasks and meet deadlines in a fast-paced environment.
• Self-motivated, results-oriented, and capable of delivering high-quality insights independently.
• Collaborative team player who fosters positive working relationships and communicates effectively.
• Committed to continuous learning and growth within the business intelligence field.
• Innovative thinker with strong attention to detail, able to synthesize, interpret, and translate data.
• Skilled in identifying root causes of problems and developing solutions for complex issues.
• Excellent communicator, able to translate complex data into clear, actionable insights and lead teams to meet business requirements.
• Veterans and military spouses encouraged to apply

What Youll Do:

• Create actionable insights for senior leadership to guide decision-making in pricing strategies, menu development, inventory management, and promotional campaigns.
• Conduct research, compile statistical and narrative data, analyze trends, prepare reports, and present findings to management/business partners to inform food and beverage operational decisions.
• Develop and comprehend operating budgets of varying complexity.
• Present data and analytics in a compelling way that drives objective and strategic business decisions.
• Identify activities that may hinder the achievement of operating goals and objectives through research.
• Investigate problems, evaluate alternatives, and prepare presentations for various processes across tiered F&B operations.
• Examine market transitions, product mix, dynamic pricing, and marketing tactics to identify changes in guest needs, hotel guest mix, and industry competitive set.
• Assist with special projects and studies to support upper-level management in decision-making processes.
• Provide recurring reporting and ad hoc analysis as the subject matter expert, diagnosing requests and identifying the appropriate data sources for Business Intelligence.
• Assist in developing and implementing business intelligence tools and processes, ensuring data integrity and accessibility for all relevant stakeholders.
• Monitor data accuracy across all reporting tools, resolving discrepancies promptly

Your Experience Includes:

• 2 years of experience in a professional role where the primary duty included analyzing and reporting on business data.
• Proficient in data engineering and visualization tools.
• Experienced with Microsoft Excel, Word, and PowerPoint, including advanced functions such as formulas, data imports, pivot tables, and charts.
• Familiar with software tools such as Smartsheet, Medallia, HotSOS/Amadeus, Point of Sale systems, and others relevant to the hospitality industry.
• Knowledgeable in business process management, lifecycle principles, and industry standards.
• Understanding of relational databases and statistical analysis techniques.
• Familiar with food and beverage industry trends, pricing strategies, and cost control practices.