Operating Supervisor - Facilities Professional Services

Overview

Responsibilities

• Implementation of Company safety, health and environmental programs for employees, foster a culture of zero harm and a transparent and questioning environment. Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations.
• Supervise union and contractor personnel. Must be knowledgeable with the Local 1-2 Collective Bargaining Contract.
• Interact with customer to address and resolve issues/complaints, prioritize daily work to meet the needs of the department and to ensure customer satisfaction.
• Supervise Mail /Loading dock, Conference Room and Print Shop operations/ Supervise personnel that will be handling mail routing to a central location, processing incoming and outgoing mail, maintain official bulletin boards, update postal machine with customer accounts, register corporate FedEx account use.
• Supervise incoming customer package processing, storage, and delivery.
• Supervise physical conference room set-ups i.e.: CERC and special events.
• Report contractor performance through the Contractor Oversight System (COS) / Report Contractor Field Observation Reports (CFOR), Infractions, and Action Lines as required in COS / Ensure any contract changes are processed in accordance with the Contract Administration Manual (CAM).
• Must be able to exercise independent judgment.
• Review staffing resources, work assignments and overtime request (i.e. regular time, vacations schedules, sick). Ensure team training is in compliance with company requirements.
• Work with team to develop a proactive, customer-centric culture that fosters trust and confidence among our team and customers
• Review employees work and attendance records as necessary in accordance with company guidelines.
• Address other related tasks and assignments as required.

Qualifications

• High School Diploma/GED and 5 years or
• Associate's Degree and 4 years or
• Bachelor's Degree and 2 years

• Less than 2 years Knowledge of Collective Bargaining Agreement to include Union Rules/Union Protocol Required and
• Less than 2 years Must be able to exercise independent judgment and possess the ability to render sound business decisions. Required and
• Less than 2 years Must be well organized, detail oriented, flexible to handle multiple assignments and able to meet deadlines Required and
• 2 years Must be process driven Required and
• 2 years Must be able to work flexible hours; overtime and available for emergency response when necessary (corporate or departmental) Required and
• Less than 2 years Must have training in Incident Command System (ICS) Basic and IS-700 or be able to satisfactorily complete them within one year of hire Required and
• 2 years Supervisory experience Preferred and
• Less than 2 years Must have working knowledge in HR/ Payroll, COS (Contractor Oversight System) and Oracle systems Preferred and
• Less than 2 years Must have working knowledge of Maximo and MSS software systems Preferred and
• Less than 2 years Experience managing daily projects as it pertains to business events in the various conference rooms throughout the building; i.e. coordinator with customers; set-ups; special events with outside guess and vendors Preferred and
• Less than 2 years Certification in graphic design Preferred and

• Strong verbal communication and listening skills and
• Strong written and verbal communication skills and
• Ability to build strong customer relationships and
• Effective conflict management skills and
• Develops and delivers effective presentations and
• Ability to inspire and develop staff and
• Ability to lead/manage others and
• Builds and manages effective teams and
• Ability to drive multiple projects to successful completion and
• Ability to work within tight timeframes and meet strict deadlines and
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. and
• Demonstrates a high commitment to quality and
• Demonstrated problem solving skills and

• Driver's License Required

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able and willing to travel within Company service territory,
• Must be able to work in various field locations