Team Lead Patient Monitoring - Full Time Evenings

Sentara
paid time off, tuition reimbursement, 401(k), 403(b)
United States, Virginia, Williamsburg
Mar 06, 2025
City/State Williamsburg, VA Overview Work Shift Second (Evenings) (United States of America) Hiring for full-time evening Team Lead role. The position is ON-SITE and located in Williamsburg, VA. Job Requirements: Required: High School Diploma or Equivalent Preferred: 1-year experience in Healthcare Preferred: 1-year experience in Patient Monitoring Ability to hear, verbally redirect, and see alarms and digital read-outs. Strong customer service skills. Ability to function in stressful and emergency situations. Job Responsibilities The Team Lead for the Remote Patient Monitoring program will provide oversight and accountability to the Remote Patient Monitoring Technicians on their assigned shift. In addition to their primary function as Remote Patient Monitoring Technicians the Team Leader will also act as a department subject matter expert and assume the point of contact for concerns or problems that arise when a supervisor is not on site. Decisions to elevate issues to the TC or Manager on call will be made by the Team Leader. The Team Leader will also assist with training new staff and assisting with new team member onboarding. The Team Leader will function under the direction of the Program Manager and/or Team Coordinator. Focused on promoting positive patient experience by partnering with the patient's family, staff, and other care providers to provide an excellent patient experience. Will perform under stressful conditions with compassion, and respect to ensure patient privacy and dignity as appropriate. Competencies/Job Duties: Demonstrates understanding and proficiency with the Remote Patient Monitoring Software System Maintains visual observation of assigned patients at all times. Immediately summons the nursing staff if the patient requires assistance. Demonstrates the knowledge and skill necessary to provide appropriate observation of the patient population assigned. Participates in reports with on-coming and departing staff members. Reviews pertinent information and behaviors. Provides patients with explanations as necessary but does not counsel or provide opinions or judgment. Provides on-site staff with information in a timely fashion when the patient appears to pose a threat to themselves or others. Participates in the collaborative identification and reporting of patient safety issues. Assures patient environment is safe. Seeks assistance with the removal of any potential safety hazards from the room and reports findings to the appropriate staff members. Maintains patient dignity and privacy Demonstrates safe workplace practices and attitudes, follows safety rules, works to prevent unsafe conditions and behavior, and participates in organizational and department safety programs. Works collaboratively and professionally with all other healthcare staff and providers, patients, and patient's family members to ensure an excellent patient experience. Responsible to document in patient EMR at a regular cadence per department policies/procedures. Benefits: Sentara offers an attractive array of full-time benefits including Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! Job Summary The Team Lead for the Remote Patient Monitoring program will provide oversight and accountability to the Remote Patient Monitoring Technicians on their assigned shift. In addition to their primary function as Remote Patient Monitoring Technicians the Team Leader will also act as a department subject matter expert and assume the point of contact for concerns or problems that arise when a supervisor is not on site. Decisions to elevate issues to the TC or Manager on call will be made by the Team Leader. The Team Leader will also assist with training new staff and assisting with new team member onboarding. The Team Leader will function under the direction of the Program Manager and/or Team Coordinator. Focused on promoting positive patient experience by partnering with the patient's family, staff, and other care providers to provide an excellent patient experience. Will perform under stressful conditions with compassion, and respect to ensure patient privacy and dignity as appropriate. Qualifications: HS - High School Grad or Equivalent (Required) Healthcare, Remote Patient Monitoring Skills Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission "to improve health every day," this is a tobacco-free environment.