SYSTEM SUPPORT ANALYST

University of Missouri-Columbia
parental leave, paid time off
United States, Missouri, Columbia
801 Conley Avenue (Show on map)
Mar 06, 2025
Hiring Department Division of Information Technology Job Description As a member of Distributed IT provide support and serve as an information resource related to various desktop and peripheral systems, including PC, and Mac operating systems and application programs. Act as second-tier or higher level support, taking escalated trouble reports from other user support functions, such as the help desk or computer labs for the users at the Libraries. Install, configure, and maintain desktop hardware and operating systems, including installation and verification of peripherals such as printers, mice and add-in boards. Update trouble tickets with problem description, status, and resolution. Consult with end users to analyze their information access and processing requirements. Shift Monday - Friday 8am - 5pm Minimum Qualifications High school diploma required. Experience supporting computer device hardware, software, and operating systems. In depth knowledge of Microsoft Windows and Microsoft 365. Strong customer service skills. Ability to lift and maneuver 50 pounds. Preferred Qualifications Experience with both Windows and Apple operating systems, computer management systems such as Configuration Manager and JAMF, Active Directory and Group Policy would be desirable. Experience in an Enterprise level IT environment. Excellent customer service and communications skills. Anticipated Hiring Range Salary Range: $16.00 - $23.00 Commensurate with experience University Title: System Support Analyst Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Sponsorship Information Visa Sponsorship Information: Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.