Field Service Representative

Goldbelt Frontier is committed to providing support for a range of health technology management operations, projects, and services across the government and commercial industries. Frontier collaborates with clients and partners with other businesses to ensure that the right solution with the right people is delivered to meet the client's needs. Many senior project managers and business analysts are subject matter experts in their respective fields. Frontier understands how to support multiple stakeholders to aid in developing and implementing national policies, strategies, and doctrine.

Summary:

The Field Service Representative is ultimately responsible and exercise his/her judgement to ensure all the tasks are delivered and performed as required.

Essential Job Functions:

• Inspection of CBRN equipment and the ability to assess equipment damage and identify obsolescence issues as well as the be capable of walking users through user level repair processes and procedures.
• Provide technical expertise of MRDS (AN/PDR-81) equipment at fielding events.
• Identify systemic problem trends and/or recurring equipment quality issues and provides feedback to field units.
• Recommend actions to resolve logistics management and operational problems with the goal of optimizing and improving current processes and systems.
• Be capable of performing sustainment support of the equipment sets and shall be present at each trip.

Necessary Skills and Knowledge:

• Strong technical and mechanical aptitude.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and make sound decisions under pressure.
• Strong communication and interpersonal skills.

Minimum Qualifications:

• Shall possess either a Bachelor's degree and a minimum of three (3) years of experience OR a minimum of five (5) years of experience in the use of CBRN equipment that detects and identifies CBRN materials as well as the logistics and maintenance of CBRN equipment.
• Must possess a Secret clearance.

Preferred Qualifications:

• Proficiency in using diagnostic tools and software.
• Familiarity with industry standards and regulations.
• Strong project management skills.
• Experience in customer service or client-facing roles.

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Pay and Benefits

The Salary Range for this position is $65,000 - $89,000 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.