IT Professional

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: IT Professional

Location(s): Charlotte, NC

Position Description:

• Performs IT operations and maintenance activities according to approved procedures, guidelines and standards in support of our new world-class Customer Experience Center.
• Perform first level troubleshooting of network connectivity for users and for systems, by checking cabling, system configuration, IP assignments and user/device enrollment in systems.
• Performing smart-hands tasks such as cabling, resets, configuration and troubleshooting of various demonstration medical imaging equipment at the direction of remote Business Experts.
• General understanding of the installed audiovisual (A/V) systems and collaboration tools, assisting users with feature/function and performing first level troubleshooting.
• Familiarity with Microsoft Teams/ Teams Rooms,
• Surface Hub is helpful.
• Alignment and coordination with A/V vendor and A/V support provider during maintenance and support tasks.
• Implements programs and procedures for safeguarding data/information security and safety.
• Executes and/or organizes relevant testings.
• Designs and documents existing and changed IT operational processes.
• Develops necessary service levels in order to fulfill business requirements.
• Performs 2nd-level user help desk activities, individual coaching and trainings.

• Is expected to adopt existing concepts, methodologies, etc. in order to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements.

• "Senior Professional" Positions which need senior professional expertise, with extensive functional, commercial and/or technical knowledge in an area of competence.
• They integrate analysis, development, testing and implementation.
• They interpret and functionally influence policy and guidelines in their area of business / technology, and develop processes and systems to deliver functional objectives.
• They typically plan own work according to targets agreed, within a quarterly up to an annual cycle, by integrating resources in a project driven environment.
• They provide functional advice and guidance to colleagues and customers.
• A chartered professional qualification or equivalent is typically associated with grades (though not necessary).

• 8-10 years.

• Deep professional know-how and experience in one Sub Job Family.
• Masters domain.
• Transfers and applies know-how to / in various contexts.
• Solid professional judgment and problem-solving competence.
• Improves existing processes and approaches.