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Senior IT Support Analyst | Building Supply

Epicor
United States, Minnesota, Minneapolis
Mar 05, 2025
As a Senior IT Support Analyst at Epicor, you will be responsible for monitoring, maintaining, and supporting complex server environments. You will work with IT monitoring and alerting software to ensure proactive issue detection and resolution, helping automate system responses to minimize manual intervention. This role is ideal for someone with a strong background in IT monitoring and automation, with a focus on optimizing system performance. What you will be doing: Providing Microsoft Windows, Terminal Services, Database, and Application support to end users. Monitoring and managing server environments using tools such as SolarWinds, Azure Monitoring, and Nagios, with a strong emphasis on SolarWinds. Implementing and improving automation to allow systems to self-repair, reducing manual intervention. Supporting remote peripherals and troubleshooting connectivity issues, including network and VPN support. Managing alerts and proactively identifying potential system failures before they impact business operations. Ensuring optimal performance of virtualized server environments. Providing technical expertise in server builds, configurations, and ongoing support. Delivering exceptional customer support and working collaboratively across teams. What you will likely bring: A minimum of 8 years of experience supporting complex server environments. Strong expertise in Microsoft Windows Server build, configuration, and support. Experience with server virtualization technologies and best practices. Strong Terminal Services skills and experience supporting remote desktops. Familiarity with IT monitoring and alerting software, particularly SolarWinds. Experience with automation tools and methodologies to enhance system self-healing capabilities. Superb people and communication skills, with the ability to work unsupervised. Strong time management and problem-solving skills in fast-paced environments. What could set you apart: Deep experience with automation-driven IT operations, reducing reliance on manual troubleshooting. A career history focused on IT monitoring, alerting, and proactive issue resolution. Advanced knowledge of network security, VPN troubleshooting, and remote access solutions. #LI-MB2 #LI-HYBRID About Epicor At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. We are an equal-opportunity employer. Range: Minimum: $60,000.00 USD Maximum: $140,000.00 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Matthew Brady