Ames Tool Training - Technical Specialist

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Technical Specialist

Position Summary:

Effectively teach, train, and convert the customer base in the covered market on the value, service, and merits of Ames Tools. Converting sold tool users, banjo users, and hand finishers to the Ames rental model. Effectively growing the market, they oversee to the prescribed tool and taper goals that Ames has set each year. Using the features and benefits of Ames tools and merchandise model to aggressively write sales orders for merchandise to be sold through the stores or delivered when applicable.

Duties & Responsibilities:

• Territory Management
• Meet customers and assess their needs
• Conduct a dynamic tools presentation and provide instructions to prospective tool users
• Cultivate relationships and build referral business
• Conduct Training Events
• Conduct product demonstrations
• Will deliver hard sales results to the store level by writing merchandise sales orders while conducting customer appointments
• Conduct Demo with customers
• Assist with open house events
• Assist with tool quality and development
• Assist with employees and training
• Certification of Ames customers on the tools
• Grow rental revenues to desired company standards
• Travel is required
• Other duties as assigned

Basic Qualifications:

Travel Required: percentage of travel time expected for the position where the travel occurs, such as locally or in specific states, and whether the travel is overnight.

Supervisory Responsibilities: This job has no supervisory responsibilities.
Education and/or Experience: High school diploma or general education degree (GED) and four plus years related experience. Must be at least 18 years of age.
Additional Eligibility: additional requirements such as certifications, industry-specific experience and experience working with certain equipment.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Bilingual in English and Spanish strongly preferred.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability: Ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems and make informed suggestions to prevent problems from recurring.
Certificates, Licenses, Registrations: Must have valid driver's license. Forklift Certification is required in some stores and may be obtained post hire.
Other skills and abilities: Computer Proficiency required. Proficient in Outlook, Word, Excel and basic database operations, prior experience with a POS system helpful.
Other Qualifications: Must have strong operations, sales and customer service focus. Application Specialist are required to drive sales, training and Demos to meet the targets established by Axia Acquisition Corporation.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Must be able to see to use the retail POS system, receive inventory, assist customers in locating products, read and reply to email and perform other duties requiring vision. Must be able to hear and speak to customers, vendors, support team at S3C and others [basic qualifications]

Core Competencies:

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers.

Physical Requirements:

• Must be able to remain in a stationary position in an office environment 80% of the time.
• Will frequently move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.

Required Cognitive Skills:

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks:

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.