Security & Welcome Desk Associate

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

Provide excellent customer service to all employees and visitors to Cape Cod 5's headquarters by serving as first point of contact at the Welcome Desk.

Follow policies, procedures and protocols that safeguard the Bank's employees and premises against risk of unauthorized entry, theft, vandalism and criminal activity.

Perform opening procedures for the headquarters building, following escalation procedures as required.

Actively monitor security cameras and other surveillance systems to identify suspicious activity at HQ5. Utilize cameras to review activity at other locations as needed.

Monitor entrances and exits, checking identification of visitors and employees, and ensuring only authorized personnel gain access to restricted areas.

Provide guidance and assist with troubleshooting banking center security equipment.

Patrol assigned post on foot to observe possible unusual activity.

Investigate and report maintenance and safety conditions which might endanger all inhabitants.

Respond to any public safety incident, including medical, fires, evacuations, hazardous situations, or other headquarter facility related events.

Ensure that daily administrative documentation is concise and complete at all times; maintain all daily assigned equipment in functional and presentable condition.

Respond to all requests for assistance relayed by Supervisor or other responsible executives; complete various assignments as required; submit reports to supervisor.

Investigate security related accidents/incidents, responsible for gathering physical evidence and preserving it for future use; complete report and follow up with management as needed.

Manage and issue ID badges, and access control fobs. Ensure that all employees, suppliers, and visitors on company property have proper company issued identification.

Contribute to providing for a safe and professional work environment for facility personnel.

De-escalate any potential issues using de-escalation methods, and tact.

Participate in emergency drills and maintain knowledge of evacuation procedures.

Respond to incidents like robberies, fire alarms, medical emergencies, and other security breaches according to established protocols.

Rotate on-call (24/7/365) duties for Banking Center colleagues and alarms. When possible, determine whether to dispatch police or cancel alarms based on the information provided and review of cameras. Escalate issues to Bank Executive Team as needed.

Perform other related duties as required.

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS

3 years in similar position or a combination of education and relevant work experience.

Experience in a banking environment or law enforcement a plus.

Experience with security systems and equipment a plus.

Military, Law Enforcement, or Security experience required.

Trained in unarmed self-defense technics.

Successfully complete Site-specific training within the first thirty days.

KNOWLEDGE, SKILLS & ABILITIES:

Professional demeanor with focus on exemplary customer service.

Proficient with technology to efficiently and effectively navigate the alarm, badge, camera and audit systems.

Must be flexible with the ability to multi-task on competing priorities and tracking assignments, while maintaining attention to detail and meeting established deadlines.

Must have a disposition to quickly deescalate potential incidents.

Must be in good physical condition.

Must be able to climb stairs, sit and/or stand for extended periods of time

Must have strong verbal and written communication skills.

Must have basic computer, data entry, and report writing skills.

Proficient in Microsoft Office (Word, Excel, Outlook)

Must be able and willing to work with minimal supervision.

Assist with sensitive investigations, requiring discretion.

Trusted team member with confidential or sensitive information.

Positive, helpful, friendly attitude with a calm demeanor

Ability to be on-call after-hours, and willing to travel to other locations as needed.

Ability to be on-site between 5:30 am and 7:30 pm, and for occasional overtime and extended hours as required for after hour events.

COMPETENCIES:

Must have cyber security awareness to protect the digital environment, the Bank, and customers.

PHYSICAL DEMANDS: (Physical effort generally associated with positions)

Normal Physical Capabilities:

Incumbents must be able to perform the following activities frequently or continuously throughout the workday as appropriate to the position: travel throughout the Bank's primary and secondary market areas (which are beyond Cape Cod), bend, carry (one and two hands), collate papers, dial a phone, file records, hear at normal speaking levels, hold items with hands, lift up to 25 lbs., move throughout building, operate office equipment (fax, copier, phone, computer, etc.), computer input for extended periods of time, read English, see well enough to scan documents with detail, sit for up to two hours at a time, stand for short periods of time, speak on the telephone and in person, write with hand, and work at the Bank's facilities.

*Reasonable accommodation may be available for qualified individuals with disabilities

WORKING CONDITIONS: (Typical working conditions with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position.)

Internal -- work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External -- Some travel to remote Bank locations will be required; this will include some overnight travel, not to exceed 5%. Environmental conditions are regular office and branch locations of the Bank.

COMPETENCIES:

* Must have cyber security awareness to protect the digital environment, the Bank, and customers.

PHYSICAL DEMANDS: (Physical effort generally associated with positions)

Normal Physical Capabilities:

Incumbents must be able to perform the following activities frequently or continuously throughout the workday as appropriate to the position: travel throughout the Bank's primary and secondary market areas (which are beyond Cape Cod), bend, carry (one and two hands), collate papers, dial a phone, file records, hear at normal speaking levels, hold items with hands, lift up to 25 lbs., move throughout building, operate office equipment (fax, copier, phone, computer, etc.), computer input for extended periods of time, read English, see well enough to scan documents with detail, sit for up to two hours at a time, stand for short periods of time, speak on the telephone and in person, write with hand, and work at the Bank's facilities.

*Reasonable accommodation may be available for qualified individuals with disabilities

WORKING CONDITIONS: (Typical working conditions with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position.)

Internal -- work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External -- Some travel to remote Bank locations will be required; this will include some overnight travel, not to exceed 5%. Environmental conditions are regular office and branch locations of the Bank.