Consumer Loan Center Operations Analyst
The Consumer Loan Center (CLC) operations Analyst role will be responsible for all facets of Consumer Loan Servicing with internal and external customers for the life of the loan.
Position Responsibilities:
- Support Servicing activities for Consumer Loans, including support for internal and external customers as well as collaboration with our 3rd party servicing vendor.
- Maintain quality and service standards to generate loan volume and income for the bank.
- Ensure that all requirements are met for all loans according to Comerica policies and guidelines.
- Research and resolve complex customer questions.
- Understand the complete process for consumer lending products including credit, compliance regulations and the Consumer Lending process within the Banking Centers.
- Review all consumer loans and collateral documentation for compliance with the loan approval, legal guidelines, credit and lending policies and applicable Federal Regulations and State Laws. Develop procedures to comply with any changes in federal regulations and auditing requirements.
- Train new employees on loan programs, compliance, and all lending functions.
- Coach staff when changes occur and staff when new products are developed.
- Manage projects within the CLC Operations Department Assist with CLC documentation projects.
- Responsible for auditing loan processes. Research and respond to compliance audit review.
Position Qualifications:
- High School Diploma OR equivalent GED and 1 year of experience in loans OR Associate Degree
- 1 year of experience in Consumer or Mortgage Lending
- 1 year of experience in customer service
- 1 year of experience utilizing Microsoft Office Products including Word, Excel and Power Point
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Feb 28, 2025