Data Entry Specialist

Employee Benefits Corporation

United States, Wisconsin, Milwaukee

Mar 25, 2025

Position Summary:

Employee Benefits Corporation is hiring for a COBRA Generalist. The COBRA (Consolidated Omnibus Budget Reconciliation Act) Generalist performs a variety of administrative tasks to support the day-to-day operations of the COBRA team. Specific tasks include entering, updating and verifying data in our benefit administration system and ensuring the accuracy, timeliness and regulatory compliance of work. This position also assists with preparing correspondence and maintaining benefit enrollment records.

This person may work in our Middleton, WI office, fully remote (Wisconsin locations only), or a combination of the two depending on availability. Must be available for one day of onsite training and onboarding in person at our Middleton, WI office.

Responsibilities Include:

Prepare and send eligibility records to insurance carriers as directed by regulation and corporate standards
Process all COBRA forms for individual participants with a high-degree of accuracy in a timely manner, meeting or exceeding departmental and regulatory standards. This may include but is not limited to: Initial Notice Forms, Qualifying Event Forms, and Enrollment Forms.
Maintain and update benefit administration system with account changes, including demographic updates and terminations
Manage and respond to emails in the COBRA helpdesk to maintain service level agreements while providing exceptional customer service
Administer open enrollment audits to ensure accounts have been setup correctly prior to going live
Process entry level rates for COBRA contracts
Process entry level participant takeover accounts and provide support for takeover checklists as needed
Process various accounting functions such as manual payments and refunds
Maintain, update and proactively manage CRM database, documenting each client interaction and action item in a proactive, compliant manner and in adherence to department standards

Qualifications:

High School diploma or equivalent
One year of previous related administrative experience in a corporate setting
Demonstrated exceptional attention to detail
Strong organizational and time management skills with proven ability to multi-task in a high paced environment
Strong customer service skills
Proven ability to adapt to changing business software applications and processes
Demonstrated excellent verbal and written communication skills utilizing proper grammar, syntax and proficient business acumen
Basic proficiency with Microsoft Excel, Word and Outlook
Basic proficiency with database navigation
Access to reliable transportation

Preferred Qualifications:

Previous experience working with COBRA and tax advantaged benefit plans
Previous experience with customer relationship management systems

We offer:

A friendly, collaborative team environment
A competitive compensation and benefits package that includes employee-ownership
Opportunities for personal and professional growth
Flexible scheduling to encourage and support a healthy work-life balance

More About Us:

Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation administration through informative education materials, dedicated reporting, creative plan design and expert customer support. We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. As a 100% employee-owned company, we are committed to using our experience, knowledge, creativity and technology to ensure our customers' satisfaction with their plans and with our services. ?

Employee Benefits Corporation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our affirmative action program is available to any applicant or employee upon request.

If you need an accommodation as part of the employment process, please contact Human Resources via email at HumanResources@ebcflex.com or via phone at (608) 831-8445.