Program Coordinator, EMBA

Department: Kellogg EMBA Evanston
Salary/Grade: EXS/5

Job Summary

The Kellogg School of Management at Northwestern University is a premier institution for management education. Founded in 1908 and based just outside of Chicago, Kellogg is home to a renowned, research-based faculty and the best and brightest MBA students from around the world.

The Kellogg Executive MBA (EMBA) program is a world leader in executive business education, designed for working professionals from all over the world who earn their MBA on weekends over a period of two years. Our distinctive, rigorous general management curriculum is delivered across campuses in Evanston, IL, Miami, FL, and 5 global partner schools in Canada, China, Germany, Hong Kong, and Israel (Kellogg Global Network). Students come to Kellogg to develop new frameworks for solving tough business problems while broadening their global network and creating lifelong connections.

Reporting to the Associate Director, EMBA Global Operations, the Program Coordinator is responsible for providing day-to-day oversight for academic standing and compliance for four EMBA cohorts throughout the academic calendar. Key responsibilities include supporting both academic affairs and the student experience for a world-class academic experience for EMBA students and faculty.

This role requires availability for two weekends per month, as well as some evenings. Occasional domestic and international travel as needed.

Specific Responsibilities:

Administration

• Manages day-to-day academic operations of an assigned portfolio of courses in EMBA.
• Ensures that the EMBA mission, values, guidelines, policies & procedures are implemented and maintained for an assigned portfolio of courses.
• Compiles and analyzes data and prepares reports by gathering student data from various databases to ensure degree requirements are met for each student.
• Acts as the liaison between EMBA administration, facilities, and faculty to IT to ensure technology systems support cohort needs by problem-solving any issues that occur.

Faculty Support - Academic Affairs

• Serves as the first point of contact for EMBA faculty teaching in the EMBA program.
• Works with Academic Affairs and Course Support to ensure that all books and course materials are available to students on campus and in the learning management system.
• Monitor course registration and enrollments.

Student Experience Support & Events

• Advises students regarding admissions, academic, career and development matters including but not limited to, counseling students on alternatives for course requirements.
• Completes logistical details such as scheduling, registration, enrollment, audits, etc, including but not limited to overseeing student orientation and graduation.
• Ensures event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
• Coordinates programming, including compiling, distributing, and tracking all communications such as weekly schedule emails, timely announcements, event RSVPs, surveys, onboarding, electives, and graduation.

Evaluation

• Observes program sessions and interacts with cohorts for purpose of gaining insights, growing and strengthening courses, and optimizing client satisfaction to ensure the delivery of a world-class educational experience.
• Coordinates the collection, analysis & reporting of required information for surveys, review documents, etc.

Miscellaneous

• Performs other duties as assigned

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
• 1 year program/project administration or other relevant experience.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Knowledge of systems, web and internet.
• Proficient with MS Office (Word, Excel, Access, PowerPoint).
• Excellent organizational and interpersonal skills including the ability to work with students, faculty, and staff at all levels individually and as part of a collaborative team.
• Professional demeanor including tact and discretion.
• Understanding of academic culture and higher education program management.

Preferred Qualifications: (Education and experience)

• 2-3 years of experience in higher education administration.
• Customer service-oriented experience.

Target hiring range for this position will be $53,000 - $60,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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