Manager, Incident Response

Location:

Department:

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Summary:

The Manager, Incident Response will work with IT and business stakeholders across the Cook Children's Health Care System to develop policies, procedures and risk management activities that will efficiently contain and/or minimize the impact of business interruption due to disasters and/or information systems not being available. The Manager will perform risk and triage analysis that will be used to develop incident response plans and runbooks for the most likely and highly impactful disasters that could impact the organization. The Manager will provide input and help to identify disaster recovery and resiliency improvement opportunities for critical information systems. Additionally, the Manager will assist IT and business stakeholders in testing incident response plans by developing downtime scenarios, tabletop and other exercises that will help identify opportunities for improvement.

Qualifications:

• BS/BA degree in information technology, business administration, risk management or a related field.

• 5+ years' experience in incident response management or a related field.

• Licensure, Registration, and/or Certification

• ITIL certification required.

• Professional certifications in incident response management, such as CBCP or MBCI are highly preferred.

Knowledge, Skill & Abilities

• Strong knowledge of industry standards and frameworks such as ISO 22301 or NIST SP 800-34.

• Solid understanding of project management principles and data center technology preferred.

• Expert level knowledge of IT Service Management principles, best practices and frameworks such as ITIL.

• Critical thinking and problem-solving abilities.

• In-depth analysis, reporting and documentation skills.

• Ability to effectively monitor and implement continuous improvement in the area of incident response.

• Ability to document and communicate complex concepts in a user-friendly and audience-appropriate fashion to all levels of the organization from line level to management and executive teams.

• Experience building and fostering coalitions to enable cooperation across multiple teams and domains to resolve complex problems and improve processes.

• Proven interpersonal and verbal communication skills are required including excellent customer relationship skills.

• Strong organizational skills and attention to detail; ability to manage multiple projects with competing demands for resources.

• Comfortable leading and facilitating meetings via video/audio conferencing or other communication tools.

About Us:

Cook Children's Health Care System

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.