Transfer Center Operations Manager

Job Details

Job Description

We are seeking a highly motivated and strategic Transfer Center Operations Manager to lead and oversee the daily operations of our Transfer Center. This role ensures seamless patient flow, optimizes operational efficiency, and aligns departmental processes with organizational goals in Finance & Operations, Quality & Safety, People, Service, and Growth. The Transfer Center Operations Manager will play a critical role in driving operational excellence, managing resources effectively, and fostering a culture of continuous improvement.

Key Responsibilities:

• Operational Leadership: Oversee all operational functions within the Transfer Center, ensuring smooth and efficient processes that support patient transfers and referrals.
• Strategic Planning & Execution: Collaborate with leadership to develop and implement short- and long-term operational strategies that enhance department performance and service excellence.
• Financial & Budgetary Oversight: Manage budgeting, financial planning, and resource allocation to support department growth and sustainability.
• Workforce Management: Lead recruitment, training, and performance management efforts to build a high-performing team while ensuring optimal staffing levels.
• Process Improvement: Identify opportunities to enhance workflows, leverage technology, and implement best practices to drive efficiency and quality.
• Problem-Solving & Decision-Making: Operate in a high-stakes environment, making timely and effective decisions to resolve real-time issues impacting operations.
• Collaboration & Communication: Partner with internal and external stakeholders, including hospital leadership, clinical teams, and external partners, to enhance patient transfer processes and coordination.
  

Qualifications & Experience:

• Bachelor's degree required; Master's degree preferred (Business Administration, Healthcare Administration, or related field).
• Minimum of 2 years in clinical operations OR completion of an Administrative Residency/Fellowship.
• Strong leadership experience with a track record of driving operational improvements and managing cross-functional teams.
• Exceptional analytical, organizational, and project management skills.
• Ability to perform in a fast-paced, high-pressure environment with strong problem-solving capabilities.
• Excellent verbal and written communication skills with the ability to engage stakeholders at all levels.

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Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.