Administrative Assistant | Premium Hospitality | Oriole Park

The Premium Hospitality Administrator will be a key part of the hospitality operations team plus support sales and marketing management to increase product exposure and drive revenue across various platforms (social media, community, YouTube, websites, and other trending outlets, etc.). In addition, they will work to facilitate and support event staffing, new projects, events, and partnerships which are critical areas for community engagement, event support, technical presentations, and more.

Schedule: Flexible schedule, evenings/weekends/holidays and possible travel required

Reports to: Premium Services Manager

Key Responsibilities:

• Social Media Management: Create & curate engaging content for social media platforms. Monitor social media channels for trends and opportunities.
• Content Creation: Support the creation of marketing materials, including blog posts and promotional content. Ensure consistency in brand messaging across all channels.
• Research industry trends, competitors, and customer behavior. Provide insights and recommendations based on market analysis.
• Participate in general office duties: meetings, cleaning, filing and other similar administrative activities.
• Plan & execute catering and premium hospitality events across the property, working directly with clients to plan and sell events as well as fellow associates to execute the event.
• Create Event Orders and send out weekly reports to the team.
• Participate at meetings and communicate with Operations Team and Culinary Team to ensure successful execution.
• Provide technical, operational & administrative support for hospitality services.
• Support the Human Resources team by scheduling team members at proper levels based upon event needs.
• Perform check-in of staff, make system changes based upon clock-in errors or changing assignments.
• Evaluate & provide training to associates for compliance, communications, event execution and accountability.
• Adhere to company policies and provide required daily documentation.
• Perform other duties as assigned.

Essential Job Duties:

• Stand for long periods of time and be able to actively engage physically with guests.
• Ability to stand, walk, stoop, kneel, crouch or crawl.
• React with physical and mental alertness in emergency situations.
• Demonstrate physical stamina required to be mobile for long periods.
• Lift/move materials and equipment up to 50 pounds.
• Move from sitting to standing position easily and quickly.

Preferred Qualifications:

• Minimum two years of prior experience in marketing & hospitality operations.
• Proficient in media content creation and social media management
• Proficient in MS Office; experience with Adobe suite (Photoshop, InDesign), CANVA and CMS systems a plus.
• Multi-task in deadline-driven team environment, adjust to changing priorities
• Excellent written and verbal communications and interpersonal skills
• AS in Marketing or business related field