New

Help Desk Technician

Metron,Inc.
vision insurance, parental leave, paid time off, tuition reimbursement, 401(k), profit sharing, relocation assistance
United States, Virginia, Reston
1818 Library Street (Show on map)
Feb 24, 2025
About Metron Metron is an employee-owned company dedicated to delivering innovative solutions for the most challenging national security problems. For over 40 years, our principled approach to problem-solving has yielded creative solutions at the intersection of advanced mathematics, computer science, physics, and engineering. Our people are leaders in their technical fields and are passionate about solving challenging problems. We look for individuals who share this same passion and can apply their experience in real-world settings. Our IT team is hiring a Help Desk Technician to provide desktop support services to end users at our corporate headquarters in Reston, VA. The ideal candidate will be performing varying degrees of problem determination, root cause analysis, and resolution of desktop hardware and software problems. The selected individual will be responsible for making effective use of available technical resources and providing helpdesk/desktop support to our employees both on-site and remotely. Responsibilities: Perform onsite or remote analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software Assess the need for and implement performance upgrades to end user workstations, including the installation of these upgrades (for example memory and graphics cards) Receive and respond to incoming calls and/or e-mails regarding desktop problems Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations Accurately document instances of desktop equipment or component failure, repair, installation, and removal Unlock user accounts Escalate issues to Tier II support as necessary Interface with third-party support and equipment vendors as needed Required Qualifications: At least 1 year of IT Desktop Support experience Operating system build and troubleshooting experience Linux system build and troubleshooting experience Problem solving and time management capabilities Experience working in an Active Directory environment Excellent customer relations and customer support skills Experience working in a team-oriented, global, collaborative environment US Citizenship required; successful candidates will be subject to a security investigation and must meet eligibility requirements for access to classified information Desired Qualifications: Associate's degree in Information Technology, or related field Linux system build and troubleshooting experience Experience with desktop virtualization (e.g. VMWare) Experience or familiarity with DoD cybersecurity standards Position Location: Reston, VA Perks and Benefits Medical, Dental and Vision Insurance Accompanying FSA and HSA options Additional Voluntary Benefits Paid Time Off 9 Observed Holidays and 2 Floating Holidays Paid Parental Leave Military Leave Tuition Reimbursement Relocation Assistance Professional Development Reimbursement Annual Salary Reviews Profit Sharing 401(k) Traditional and Roth Options Gym and Fitness Reimbursement Employee Assistance Program Employee Referral Program Metron is an EqualEmployment Opportunity (EEO) employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religious, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. VEVRAA Federal Contractor