Learning & Development Consultant (Trainer)

Essential Functions

• Design training curriculums, including courses and programs that meet the needs of the business units, applying different training methods and techniques as appropriate, including both classroom training and online e-learning courses.
• Conduct train-the-trainer sessions for subject matter experts as needed.
• Develop and deliver training to all new employees; develop/deliver refresher training as needed as determined by routine periodic skill assessments and feedback; develop/deliver training sessions to support new software, new products, or significant changes in processes, employing adult learning and instructional design principles and appropriate use of a variety of training methods.
• Work with management to perform needs analysis, using effective feedback and questioning techniques to determine specific training requirements. Research, develop, and maintain all course materials and documentation for all training programs, such as instruction manuals, handouts, quick-tips sheets, facilitator and participant guides, training reports, and related correspondence.
• Effectively assess the impact of training programs based on the four levels of evaluation (reaction, learning, behavior, and results). Evaluation would typically include feedback forms, quizzes and assessments during training as well as post-training manager assessment and performance measurements on the job.
• Maintain an excellent and collaborative working relationship with department leadership while maintaining strict confidentially where appropriate. Works closely with the management team to ensure that training goals are effectively met.
• Make recommendations that may result in improved quality, productivity, communication, and technological advancement across the department.

Qualifications:

Education
Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
No

Experience

• At least 5-7 years of training, design, delivery and documentation experience required
• At least 1-2 years of demonstrated classroom training and instructional design skills required

Knowledge, Skills and Abilities

• Strong leadership abilities as well as excellent interpersonal and communication skills.
• Must have strong writing and editing skills.
• Excellent facilitation and presentation skills with the ability to deliver to all levels of people and learning styles.
• Previous healthcare or health plan operations experience.
• Proficiency in Microsoft Office products (Word, PowerPoint, and Excel) as well as other content management tools such as Articulate.
• Familiarity with LMS systems.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)