Service Manager

Service Manager

Allied-Theodore, AL

Allied Sales & Service is looking for a Service Manager to join our team in Theodore, AL. As the Service Manager, you will have the responsibility to manage the entire shop activities, including Industrial and Municipal rotating equipment (pumps, motors, etc.) repair and reconditioning. Management of the shop lead and technicians is also required

What You'll Do:

• Manage the training and development of the shop associates to include but not limited to: on-the-job training, cross-training coverage, safe work habits, and good housekeeping
• Support ongoing development of associates by providing clear performance expectations, specific feedback on behaviors, effective coaching, mentoring, identifying, and providing developmental opportunities.
• Identify, develop, and implement process improvements and changes in equipment, tooling, and manufacturing processes supporting cost and quality efficiencies.
• Approve time/absence reporting, attendance control, vacation planning, overtime, etc.
• Work closely with management and Human Resources on annual reviews, pay raises, attendance, rewards, disciplinary and any other personnel issues that may arise.
• Guide / lead / teach technicians to conduct thorough diagnostics to identify equipment and component issues/problems/root cause/proposed fixes and repair/recondition work scopes
• Manage all shop activities to ensure all work is performed safely and correctly. Manage the shop Quality process and ensure compliance with all OTC and Industry standards
• Ensure the maintenance of detailed records of work performed, parts used, and other relevant information. Utilize OTC documentation and communication tools and process (ERP, HR, QC/QA,
• Responsible for working with Sales and Operations, at all levels. Communicate effectively with internal and external customers to explain repair processes, provide estimates, and address any questions or concerns.
• Other duties may be assigned.

What You'll Need:

• High school diploma or equivalent.
• 8+ years of experience in repair/service of rotating equipment, pumps, motors.
• 5+ years of experience in a supervisory or leadership position.
• Basic computer skills, including proficiency in Microsoft Office.

Perks of Working with OTC Industrial Technologies:

Health and Wellness

• Medical, dental, and vision care coverage
• Short-and long-term disability coverage, and life insurance
• Wellness Discount
• Safety shoes & glasses reimbursement stipend

Financial Benefits

• 401(k) savings plan with an employer match of 50% on the dollar up to 6%
• Robust referral bonuses
• Relocation assistance

Work-Life Balance

• PTO
• Tuition assistance