New

VP- FP&A, Customer Care

Altice USA
United States, New York, Long Island City
Feb 22, 2025
Altice USA Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. Job Summary The Vice President, FP&A, Care/Cx position is the finance leader for our Customer Care/Customer Experience division and, in partnership with our Chief Cx Officer, provides financial and strategic direction and oversight of the business. Responsibilities * Responsible for FP&A for Optimum's Customer Experience division, actively partnering with senior leaders and business planning teams to set, monitor, and deliver on operating budget performance. * Lead all aspects of developing Care operating plans and budgets, including call volume plans, productivity and staffing plans, shrinkage initiative-based plans, and expense/capital financial plans. * Provide required performance reporting to multiple regulatory entities, and Service Level and Performance Scorecard results to the Care leadership teams. * In partnership with SVP, Head of FP&A ensure the Care and Collections organizations have processes in place to regularly assess budget and budget performance, and provide clear actions and communication to senior business leadership on established financial and operational leading and lagging indicators and performance against them. * Partner with SVP, Head of FP&A to identify and monitor business trends and variances related to plan; provide information and insights related to monthly reporting, budgeting, forecasting, and long-range planning. #LI-GW1 Qualifications * BS/BA degree in Finance, Accounting, Economics, or a related field. MBA preferred * 12+ years of operationally focused financial management experience, including experience in a Finance leadership role * B2C strategy and planning experience in the consumer space required. * Strong quantitative and analytical capabilities, and extensive experience with financial planning, go to market strategy, forecasting, modeling, and data analysis * Experience in telecommunications, media, and/or technology strongly preferred * Proven ability to collaborate with and build effective business partnerships at senior levels of the organization * Strong problem solving and analytical skills including the ability to establish key operational metrics, summarize and interpret results, and develop strategic, actionable recommendations for leadership decision making Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $178,500.00-$255,000.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.