New

Technical Support Representative

TEKsystems
$27.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Scottsdale
Feb 21, 2025
Job Title: Technical Support Representative Pay: $27-28/hr Duration: 6 months contract-to-hire (conversion usually happens within 6-12 months of contract) Worksite Address: Scottsdale, Arizona, 85255-6311 Description: What to Expect (Job Responsibilities): * Troubleshoot and resolve technical issues related to various products and software * Build and maintain subject matter expertise of all company products and solutions * Assist customers through multiple communication channels * Report bugs and trends to stakeholders for process improvement * Provide first-class technical support to customers Enterprise Required Skills: * Technical support * Troubleshooting * Support * Customer service * Call center * Customer support Top Skills Details: Required (Qualifications): * 3+ years technical support experience in software, hardware, web-based solutions, or e-commerce platforms * Excellent verbal and written communication skills * Proficient with Windows operating systems, mobile devices, and cloud-based solutions * Strong analytical/troubleshooting skills * Proficiency with Microsoft Office * Must be willing to submit to pre-employment background screening. Preferred Qualifications: * Fluency in multiple languages * Passion for helping people and solving problems * Self-driven with the ability to work independently * Experience in firearms environment * Ability to articulate technical information to clients with varying IT knowledge Additional Information: * Training Schedule: Mon-Fri * Training will be in person at the Scottsdale HQ * Expect to work 3-4 days onsite and 1 remote * 1 month long training followed by nesting Workplace Type: Hybrid with potential to eventually be fully on-site in Scottsdale, AZ Work Environment: * Call Center Environment * 40% Cases, Emails, Chat - 60% Calls * Calls on average take 10+ minutes * Around 20 Calls a day Nice to have: * Law enforcement background * Networking * Excellent Customer Service * Fluent with technology Estimated Start Date: Mar-16-2025 Pay and Benefits The pay range for this position is $27.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Scottsdale,AZ. Application Deadline This position is anticipated to close on Mar 6, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.