Director, Fraud Prevention & Risk Strategy

Are you ready to lead and revolutionize fraud prevention strategies in a global business committed to moving money for better? Do you want to be part of an organization where innovation, compliance, and customer trust come together? Are you passionate about leveraging technology and analytics to combat fraud and protect millions of customers worldwide? Then it's time to join Western Union as a Director, Fraud Prevention and Risk Strategy.

Western Union powers your pursuit.
In this pivotal role, you will be at the forefront of our digital fraud prevention initiatives, leading efforts to safeguard our customers and enhance our risk strategies. Leveraging advanced AI models, predictive analytics, and multi-layered authentication, you will play a critical role in driving our mission to minimize fraud, protect customer trust, and support our global operations. If you are a forward-thinking leader with a passion for fraud prevention and technology, we invite you to take on this exciting opportunity to drive Western Union's success.

Role Responsibilities
As the Director, Fraud Prevention and Risk Strategy, you will:

• Leverage Technology: Implement cutting-edge AI and machine learning models to analyze real-time transaction data, detect anomalies, and flag suspicious activity.
• Enhance Risk Prevention: Develop risk-based fraud prevention strategies, including segmentation by risk profiles, adaptive authentication processes, and predictive analytics to proactively mitigate risks.
• Drive Data-Driven Decisions: Continuously train fraud detection models with the latest data trends, ensuring high accuracy and scalability while minimizing false positives.
• Collaborate Across Functions: Partner with compliance, legal, and customer service teams to ensure fraud prevention strategies align with regulatory standards and incorporate real-time feedback.
• Achieve Key Metrics: Deliver measurable outcomes such as reducing fraud losses, improving false positive rates, and enhancing customer satisfaction and trust.
• Promote Governance: Lead cross-functional governance initiatives, ensuring fraud prevention practices are cohesive, compliant, and effectively communicated.

Role Requirements

• Bachelor's degree in Computer Science, Data Science, Business Administration, or related fields (Master's preferred).
• 10+ years of experience in fraud prevention, risk management, or related areas, with a proven ability to lead large-scale fraud prevention programs.
• 5+ years leading team with people managers.
• Expertise in advanced fraud detection technologies, including AI, machine learning, behavioral analytics, and multi-layered authentication methods.
• Proven success in developing and implementing risk-based fraud prevention strategies using segmentation and predictive analytics.
• Strong leadership and collaboration skills, with experience working cross-functionally with compliance, legal, technology and operational teams.
• Analytical mindset with the ability to translate complex data into actionable strategies.
• Familiarity with global regulatory requirements and best practices for fraud prevention in financial services or payments industries.
• Strong focus on customer experience, balancing fraud prevention with seamless transactions to maintain trust and satisfaction.

Join us and make a difference.
Western Union is going through a significant transformation, focusing on innovation and customer-centricity. Be part of a team that values diversity, innovation, and the power of data to create meaningful change.

We make financial services accessible to humans everywhere. Join us for what is next.

Western Union is positioned to become the world's most accessible financial services company transforming lives and communities. We are a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You will have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you are ready to help drive the future of financial services, it is time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $170,000 - $200,000 USD per year, total on target compensation includes a base salary plus long-term and short-term incentives that align with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your United States - specific benefits include:

• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

03-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.