Deskside Support Tech

Cognizant is seeking a Deskside Support Technician for a full-time opportunity in Byhalia, MS

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities:

* Supporting End User Computing hardware and software (Windows), including laptops, desktops, mobile phones, tablets, printers, RFID guns, MS Office, Remote Access, Video Conferencing (Poly, and Cisco), and VDI.

* Documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems. (Must be able to understand and sometimes create KB articles or SOPs).

* Will work on hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMACs (installs, add, moves and changes) and ad-hoc support for technology users.

Qualifications:

Qualified candidates will have the following skills:

• 4 years of experience with Deskside Services and Field support.
• Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution.

2 years of experience with IT and VIP support.

• Experience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.