Dispatcher - NYC Ferry

Salary - $20/HR

NYC Ferry is seeking a Dispatcher for our operation in New York City.

About You:

This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System.

About the Opportunity:

Under administrative direction, plans, organizes, directs, reviews, and evaluates day-to-day dispatch center operations, programs, and activities. Develops, recommends, and implements policies and procedures, ensures performance compliance according to NYCEDC Citywide Contract, provides real-time notifications to division directors, and other functional groups within the company. Performs related work as assigned by Dispatch Operations Supervisor Promotes and provides quality service. Full time or part time position paying $20/hour, plus bonus potential and benefits for full-time.

Essential Duties & Responsibilities:

• Tracks and codes status of trips to ensure timely and accurate trip completion.
• Manages multiple tasks in a time-sensitive environment.
• Functions as a support person with responsibility for troubleshooting any reported problem, identifying the source of the problem, and either correcting the problem or escalating it to the point of resolution.
• Maintains or assists in maintaining assigned files and records; receive and process information according to established guidelines and procedures.
• Plans and conducts reviews and studies of dispatch center operations and activities for Director review. Gathers and analyzes information and data, evaluate alternatives, makes recommendations regarding operations and service, and prepares narrative and statistical reports of findings.
• Monitors and evaluates service quality to ensure compliance with service and procedural standards including but not limited to investigation of complaints with recommendations for corrective action.
• Coordinates dispatch center operations and activities with direction from Director Operations and other department heads to ensure seamless and integrated operations and customer service.
• Coordinates dispatch response to major incidents and planned details.
• Monitors equipment and dispatch center technology to ensure proper operation and function.
• Operates two-way radio base stations; operate paging system as required; record radio communications as required.
• Performs a variety of office tasks to assist in transit operations including tracking systems, vessel allocation, ridership; processes for lost and found.
• Schedules vessels utilizing computerized scheduling and dispatching software to support efforts of operation.
• Reviews, organizes, and maintains trip manifests to maximize route efficiencies. Maintains written and computer-generated logs of all service requests, updates vessel information, service hours, and passenger information for reporting purposes.
• Responds to all calls and service requests promptly and with courtesy; provides information to the public in a courteous manner regarding demand-response and fixed-route transit services.
• Understands and follows all RESPECT procedures that relate to your job duties.
• Works with a "safety-first" attitude.
• Minimizes impact on the environment when at work.
• Treats our customers with RESPECT at all times.
• Identifies opportunities to increase effective communication at ticketing window and on vessels.
• Identifies opportunities to improve a safe working environment.
• Complies with and enforces established policies and procedures. NYC Ferry is a team-oriented work environment.
• Collects, analyzes, interprets, and evaluates varied information and data.
• Proficient with all Microsoft Office programs. Previous experience with Microsoft Excel would be preferred.
• Setts priorities, coordinates multiple projects, and meets deadlines.
• Uses sound, independent judgment within established policy and procedural guidelines.
• Effective interpersonal communication within your team and other departments.
• Maintains important emails, accurate records, and files.
• Works cooperatively and effectively within a team and the larger organizational setting.
• Operates communication systems utilizing radio, telephone & computer equipment.
• Additional job duties as assigned.

Requirements & Qualifications:

• Proficient with all Microsoft Office programs. Previous experience with Microsoft Excel would be preferred.
• Able to work and adapt to a fast paced environment.
• Available to work mornings, nights, and weekends a must.
• High School Diploma Required.

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.