New 
Delivery Leader IT, Customer Experience
 Georgia Pacific | |
life insurance, parental leave
| |
 United States, Georgia, Atlanta | |
| 133 Peachtree Street Northeast (Show on map) | |
 Feb 20, 2025 | |
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Your Job
We'reseeking anDelivery Leader IT,Customer Experience,who will be a key member of the Commercial IT:Customer Experience,IT LeadershipTeam. This roleis responsible formanaging IT talent and department resources forCustomer Experience with the goal ofdeliveringtechnology and data-dependent outcomes.This role will report to the Customer Experience Senior IT Director and will bring value by managing the differentiated talent to ensure short- and long-term value for all partners. Additionally, this role will supervise multiple direct reports, providing leadership, related experience, and guidance to support their individual growth plans. Our Team Georgia-Pacific's IT department is integral to supporting and advancing the company's operations. Our IT team focuses on leveraging innovative technologies to drive efficiency, enhance decision-making, and support the business's strategic goals. We prioritize continuous learning, collaboration, and the application of [1] Principle Based Management to ensure we create the greatest value for the organization and its stakeholders. What You Will Do ThisDelivery Leader ITposition within theCustomer Experience IT team creates long-term value by ensuring that all theaspects (operations, delivery, talent management, support) of the Customer Experience IT Team are overseen and managed; specifically: * Department Management: Oversee operations to meet client and IT leader expectations. Create and execute strategies to meet Service Level Agreement (SLA) targets and improve customer satisfaction. Manage financial and resource planning, including forecasting and reporting. Optimize Customer Experience portfolios by benchmarking Total Cost of Ownership (TCO) and setting improvement targets. * Supervisory Duties: Provide leadership and mentoring to direct reports, fostering a collaborative environment. Develop talent strategies such as Individual Development Plans and Succession Plans. Set performance goals and coach team members to achieve them. * Delivery Coordination: Lead Customer Experience processes with partner teams. Support business outcomes through coaching and guidance. Analyze portfolio performance for opportunities and risks and identify cost-saving and efficiency opportunities. * Process Improvement: Implement improvements like automation and standardization. Collaborate with Enterprise IT partners to enhance operating models and support capability development. * Technical Expertise: Use practical and theoretical knowledge to solve Customer Experience problems. Assist teams in achieving objectives and support strategy development for business outcomes. Stay updated on industry trends and apply emerging technologies. Who You Are (Basic Qualifications) * Work experience in customer experience and/or commercial area * Experience in software development, data & analytics projects, mobile applications * AGILE development experience (managing SCRUM teams, managing Product Managers, Owners) * Experience with work management tools such asServiceNow, JIRA, AzureDevOps, and / or market equivalents. * Experience with CX Suites, such as... Salesforce.com, Microsoft Dynamics, CPQ tools, and / or market equivalents. What Will Put You Ahead * BS Degree or equivalent in Business Administration, Information Systems, or Computer Science * Relevant CRM, CPQ, and AGILE certifications * Experience supporting Customer Experience and/or Commercial organization: Lead management, Sales, Pricing, and Quoting * Proven experience with customer-centric transformation At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [2] here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our [3] business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. #LI-CH Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click [4] here for additional information. (For Illinois E-Verify information click [5] here, [6] aqui, or [7] tu). References Visible links 1. https://www.principlebasedmanagement.com/en 2. https://jobs.kochcareers.com/pages/culture 3. https://www.kochind.com/about/business-philosophy 4. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf 5. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_English.pdf 6. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_Spanish.pdf 7. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_Polish.pdf | |