Global Systems Operations Specialist, Salesforce

Conde Nast
United States, New York, New York
1 World Trade Center (Show on map)
Feb 19, 2025
Conde Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company's portfolio includes many of the world's most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Conde Nast Traveler/Traveller, Allure, AD, Bon Appetit and Wired, among others. Job Description Location: New York, NY Job Description Location: Remote - US The primary purpose of the Global Systems Operations Specialist role is to support the Sr. Manager, Global Sales Systems who is responsible for the vision and overall direction of the Revenue Organization's Salesforce instance, which is being rolled out to our global markets. This team is situated within the business and works very closely with our partners in technology and business stakeholder groups to bring impactful features and functionality to end users as well as prepare new markets for onboarding into our global systems. This role is based out of the US and will report to the Sr. Manager, Global Sales Systems. It will primarily support Conde Nast's US market and may also interface with Conde Nast's other markets as needed. Regular responsibilities include (but are not limited to) assisting with daily end user support/training, creating meaningful reports/dashboards, and collecting and documenting enhancement requests submitted by various business stakeholder groups like Finance, Sales and Ad Operations. RESPONSIBILITIES End user support / ticket response via ServiceNow tool Create and deliver reports and dashboards to the business Collect end user feedback and proactively identify opportunities for improvement Assist in gathering and document business requirements Participate in feature refinement sessions with the technology team Test and verify new functionality Create and deliver training on new and existing functionality Maintain training documentation Create and distribute release notes to the business Liaise with Technology and vendors, as applicable Assist in executing roadmap initiatives Support new market launches as needed Keep current with and suggest new Salesforce functionality as it becomes available KNOWLEDGE, EXPERIENCE, SKILLS Bachelor's degree Proven experience supporting Salesforce Admins and Stakeholders Ability to orchestrate cross-functional tasks and collaborate across multiple internal teams 2-4 years of experience using Salesforce Sales Cloud as a business analyst Excellent communication, problem solving, and detail orientated skills Strong understanding of the inner workings of a digital advertising organization; including media planning, ad operations or other relevant media industry experience Salesforce Business Analyst, Associates or Administrators certification, a plus Intermediate Google Suite knowledge desired Experience in and/or promoting an agile environment, a plus Order Management System experience, a plus (e.g. AdBook) The expected base salary range for this position is $73,000 - $129,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education. In addition to salary and a generous employee benefits package, successful candidates may also be eligible to receive discretionary bonus compensation. What happens next? If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile. Conde Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.