Outreach Specialist 1

CPS Energy
remote work
United States, Texas, San Antonio
Feb 19, 2025
Outreach Specialist 1 Date: Feb 18, 2025 Location: San Antonio, TX, US, 78205 Company: CPS Energy We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Qualifications may warrant placement in a different job level Deadline to apply: February 26, 2025 Pay Grade 10 Position Summary Outreach Specialists are highly visible in the community and are very mobile. This position serves as the link between community, volunteer networks, collaborating organizations and CPS Energy departments in support of CPS Energy initiated events and community events we are invited to. The role provides information and education to the community at large and participates in many resource events and outreach activities. Actively promotes utility residential customer programs and supports the education of first responders, educators, contractors, and general public on electric and gas infrastructure safety. Tasks and Responsibilities Host customer program engagements in the community through tabletop outreach or presentations promoting, energy conservation, residential customer programs and basic electrical and natural gas safety. Learn all intricacies of residential programs for the effective promotion and enrollment of all residential programs. Engage with local community groups, non-profit organizations, and other partner agencies to enhance community engagement immersion. Follow project plans for community events and ensure assigned project plan deliverables are completed. Maintains inventory of all corporate communications collateral, ensuring all materials are readily available for future events or notifies management of collateral needs etc. Coordinate/organize/set-up/tear down customer outreach events, sponsored by CPS Energy, assistance agencies, elected officials or others. Engages with internal departments and/or external agencies/partners before, during and after events. Build public awareness and enrollment of residential program offered by CPS Energy. Bridge customers to assistance outside of CPS Energy and the programs offered by partner agencies. Research, design and implement outreach strategy efforts to provide continuous education and enrollment throughout the CPS Energy service territory. Fulfills Public Safety and Education and Customer Outreach calendar commitments for General public, educators and schools. Support the delivery of Public Safety Education for school aged children. Conducts events and engagements during evenings and weekends. Performs other duties as assigned Minimum Skills Minimum Knowledge and Abilities Strong Public speaking skills. Experience in community relations focused on excellence in service, sales, and marketing. Ability to perform tasks with considerable amount of autotomy, while informing management of progress. Ability to handle a wide variety of work in a fast-paced environment and by deadline. Effective oral and written communication skills as well as ability to train first responders. Experience in communicating effectively with the general public, agency and local government officials at various levels. Ability to facilitate relationships and establish rapport with individuals and community contacts from a wide range of backgrounds. Ability to develop and deliver presentations to large and small groups comprised of diverse backgrounds including small school aged children to adult professionals. Must have the ability to work a flexible schedule that may include early mornings, late evenings, and weekends. Ability to support an average work week of 47 hours. Ability to work from assigned work location and other locations as needed; this position does not support hybrid or remote work from home. Proficient in Microsoft Office (Outlook, Power Point, Excel, Word). Preferred Qualifications Background in education, safety, utility, or construction industry. Bilingual in Spanish. Competencies Demonstrating Initiative Adapting to Others Communicates Effectively Creating and Maintaining Networks Demonstrating Tenacity and Perseverance Working Safely Minimum Education Bachelor's degree in Business, Safety, Social Services or related field or proven extensive experience in conducting community-based outreach and/or educator in public safety programs in government, utilities, institutional or industrial settings. Required Certifications Working Environment Work is performed both equally indoors and outdoors, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi- functioning printer and calculator. Ability to travel frequently to and from outreach events, training sessions, or other business related activities. After hours work will be required (evenings and weekends). Physical Demands Exerting up to 40 pounds of force occasionally, and/or a 20 pounds amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Work requires frequent driving along with frequent pulling, hauling, staging, tearing down, and storing equipment associated with community outreach activities CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations. Nearest Major Market: San Antonio Job Segment: Power Plant, Social Services, Construction, Electrical, Energy, Service, Engineering