Associate Director, Facilities Operations

Scope of Position

The Ohio State University Wexner Medical Center (OSUWMC), The James Cancer Hospital and Solove Research Institute is committed to enhancing the quality of care provided to patients through teaching, research and patient care; and providing the community/region it serves with high quality services in cancer detection, diagnosis, treatment and rehabilitation as one of the nations 10 free standing cancer-only hospitals.The James is the only cancer program in the country that features a National Cancer Institute (NCI) designated comprehensive cancer center aligned with a nationally ranked academic medical center on the campus of one of the nations largest public universities.

The Facilities Operations Management and Services Department leadership staff is responsible for overseeing and coordinating activities that support the delivery of high quality patient services and effective hospital operations for all James owned and/or managed facilities, including but not limited to the James Cancer Hospital, outpatient sites (Stefanie Spielman Comprehensive Breast Center, Martha Morehouse Medical Plaza Tower, Mill Run GYN Oncology, and James Outpatient Care West Campus), and administrative centers (Ackerman Complex and Polaris Innovation Centre).The Department leadership staff collaboratively works with OSUWMC support services leaders, including Security, Facilities Operations, Environmental Services, Supply Chain, and Facilities Planning, IT, Purchasing and The Ohio State University Facilities Design and Construction Department (FDC).

Position Summary

The Associate Director James Operations - Facilities functions as an integral part of The James Facilities Operations Management and Services Department team by managing projects related to the James clinical space optimization. This team member develops standard workflows, translates construction impact plans for the operations team, communicates timelines and logistics for the James facilities team independently for James specific projects.Scope of responsibility is in excess of 1.9M Square Feet across 8 primary locations, and is anticipated to grow to nearly 3M Square Feet in the next 5 years. The expansion of The James and James space in the New Tower will add 148 beds, 6 new ORs, relocation of the IR suite including prep/post unit, building integration with existing James Tower, main lobby redesign and reconfiguration, blood bank relocation, redesign and relocation of Transplant, Hematology, and Head amp; Neck clinics, and enabling projects to accommodate departmental growth and realignment. Scope will extend to backfill of James departments into Rhodes and Doan. In addition, The Director James Operations Facilities will play a pivotal role in major strategic investments to include a 500,000 square foot expansion to the James Outpatient Care West Campus facility and/or other James operational priority areas for growth.

The Associate Director James Operations - Facilities uses planning and hospital-based management expertise to provide departmental operations support including project/program management oversight, resource planning and development, procurement, organization, process improvement, standardization initiatives, policy development, progress reporting, issues management, change management, and complete special projects as it relates to space optimization, inpatient care flows, and patient care support. This position supports The James mission and values by coordinating and providing exceptional level of operational principles and analytical processes; and responsibilities include actively promoting relationship-based care in support of an absolute customer satisfaction.

The Associate Director James Operations - Facilities facilitates communication activities and problem solving, and supports an environment conductive to delivery of effective operations; and interacts with staff, physicians, and administrators/managers to continuously assess environmental issues, and establish and maintain quality control, appropriate business practices, and hospital operations guaranteeing compliance with life safety standards defined by Joint Commission, CMS Conditions of Participation, and other regulatory bodies.

The Associate Director James Operations - Facilities facilitates organizational strategic planning initiatives, and is responsible for directing project management, resource planning and development, space requests and assignments, initiating process improvement activities, and leading multidisciplinary committee meetings that impact the high-quality health services delivery across the continuum of care for cancer patients. Responsible for the service level agreements between facilities, maintenance, and operational teams to ensure compliance and accountability.

The Associate Director James Operations - Facilities will be supervised by the Senior Director of Operations, Support Services of the James and may have matrixed accountability to the Health Systems Facilities leadership. There will be approximately 5-8 FTE direct reports for James specific planning and oversight.

Minimum Qualifications

Bachelors degree in Business or Hospital Administration or related field is required. Master's degree in business or Hospital Administration is preferred. Project Management Professional (PMP) certification preferred. At least 10 years of experience in healthcare/hospital operations and construction projects is strongly preferred.Position requires leadership ability, excellent interpersonal skills, effective communications skills, and continued professional development. Extensive experience required in the areas of project management, data analysis and reporting, and process evaluation, planning, and improvement. Working knowledge of information systems and computer-based programs including spreadsheets, presentations, databases, word processing, reports, graphics, and web development.

Career Roadmap:

FUNCTION: Business Planning and Operations

SUB-FUNCTION: Business Operations

CAREER BAND: Managerial

CAREER LEVEL: M3