Supervisor Inventory/Lab Services (Onsite)

Avantor
$1500 after 90 days*
flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
United States, New York, Rensselaer
501 Columbia Turnpike (Show on map)
Jun 03, 2025
The Opportunity: In this role, you will report to the Manager, Onsite Services and will work closely with the Avantor's Lab and Production Services team of over 1,500 on- and off-site expert personnel - and our customers - to perform customized, mission-based lab work and research protocols that help return time back to science. Location:Rensselaer, NY Shift:Monday - Friday, days Sign On Bonus of $1500 after 90 days Valid Driver's License and reliable transportation required. Benefits: Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1) Time Off: Paid Time Off (PTO), and Company paid holidays, Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount, Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance, Recognition: Celebrate your peers and earn points to redeem on gifts and products What we're looking for Education: High school diploma or GED required. Associate or Bachelor's degree in a business or science-related field preferred. Experience: Minimum of 4 years in customer service, purchasing, and/or account management. Prior experience in supervising or managing associates is required. Inside sales experience and cross-referencing skills are a plus. Experience with metrics management and development is desirable. Ability to manage Scientific Services. Technical Skills: Proficiency in Microsoft Word, Excel, and PowerPoint. Basic understanding of Microsoft Access. Familiarity with Information Access and ERP systems. Basic knowledge of purchasing and inventory systems. Strong troubleshooting abilities. Certifications & Training (Preferred or a Plus): Spill Containment, IATA, DOT, IMDG, and HAZWOPER training. GMP and GLP training. CPR certification and OSHA Right to Know training. Other Requirements: Valid driver's license and reliable transportation required. Excellent customer service skills with a professional, can-do attitude. Strong verbal and written communication skills for effective interaction with customers and internal departments. Ability to self-manage, stay motivated, and think proactively. Flexible, adaptable, and capable of multitasking. Sound decision-making skills with minimal managerial input. Consistent application and understanding of company policies. How you will thrive and create an impact Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will: Oversee the daily operations of the Avantor Services team at the customer site, ensuring compliance with health and safety standards, training requirements, and regulatory guidelines. Provide direct line management to staff to maintain high-quality service delivery. Serve as the primary liaison between Avantor, the customer, external suppliers, senior stakeholders, and the scientific community to ensure seamless service continuity. Monitor and report on Key Performance Indicators (KPIs) and ensure adherence to Service Level Agreements (SLAs). Lead and guide team efforts in alignment with the Statement of Work (SOW) and customer expectations. Motivate, coach, and mentor team members to achieve and exceed performance goals, fostering both individual and team development. Manage open order status reports, customer communications, departmental metrics, and the maintenance of SOPs and SOWs. Provide training and development opportunities for associates, and serve as a backup for critical tasks as needed. Perform administrative functions including performance evaluations, succession planning, time card approvals, and vacation scheduling. Develop and maintain Standard Operating Procedures (SOPs), Statements of Work (SOWs), Standard Process Instructions (SPIs), and KPIs. Act as a key point of contact between Avantor Services and Sales teams and the customer. Ensure compliance with GxP standards and Good Documentation Practices. Continuously bring added value to the customer through industry knowledge and personal development. Perform additional duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! Pay Transparency: The expected pre-tax pay for this position is $60,100.00 - $100,100.00 Actual pay may differ depending on relevant factors such as prior experience and geographic location. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.